Crisp alternatives
Customer Support · crisp.chat
Crisp is an AI-first customer support suite combining a website chat widget, shared inbox, omnichannel messaging, chatbots, knowledge base and ticketing, priced flat per workspace.
Switching to Chatwoot saves $540 / year and covers 100% of the compared capabilities.
Find my alternative
Way less money.
Top Crisp alternatives
We compared 17 products and found 16 cheaper options (13 of them cover at least half the compared features) · vs Crisp Mini at $45/mo · scenario: single user, monthly billing, USD.
Crisp’s own free plan covers this scenario. If you’re paying for features you don’t use, downgrading beats switching. The paid comparison below is for when you’ve outgrown free tiers — the “Free plans” view shows alternatives if you want free with different limits.
Crisp costs $45/mo on the Mini plan at single user, monthly billing. We found 14 assessed alternatives that are cheaper in this scenario; 5 of them cover at least 75% of the 2 compared capabilities. The cheapest option that covers everything we compared is Chatwoot at $0/mo (Hacker plan), 100% less. Crisp's own free plan covers this scenario, so downgrading may beat switching.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan · missing: Canned responses / macros helpdesk — adjacent | 50% | $1/mo how? ⓘ | $528 / year 98% cheaper | |
TOP PICK Smartsupp Solo plan | 100% | $17/mo how? ⓘ | $336 / year 62% cheaper | |
Chatwoot Startups plan | 100% | $19/mo how? ⓘ | $312 / year 58% cheaper | |
Zendesk Support Team plan · missing: Live chat & messaging | 50% | $19/mo how? ⓘ | $312 / year 58% cheaper | |
Tidio Starter plan · missing: Canned responses / macros | 50% | $24.17/mo how? ⓘ | $250 / year 46% cheaper | |
Help Scout Standard plan helpdesk — adjacent | 100% | $25/mo how? ⓘ | $240 / year 44% cheaper | |
LiveChat Essential plan | 100% | $25/mo how? ⓘ | $240 / year 44% cheaper | |
Front Starter plan · missing: Canned responses / macros shared inbox — adjacent | 50% | $25/mo how? ⓘ | $240 / year 44% cheaper | |
JivoChat Basic plan | 100% | $28/mo how? ⓘ | $204 / year 38% cheaper | |
Intercom Essential plan · missing: Canned responses / macros helpdesk — adjacent | 50% | $29/mo how? ⓘ | $192 / year 36% cheaper | |
Hiver Growth plan shared inbox — adjacent | 100% | $35/mo how? ⓘ | $120 / year 22% cheaper | |
Gorgias Starter plan ecommerce helpdesk — adjacent | 100% | $40/mo how? ⓘ | $60 / year 11% cheaper | |
Chatbase Hobby plan · missing: Canned responses / macros | 50% | $40/mo how? ⓘ | $60 / year 11% cheaper | |
Freshdesk Growth plan | not yet assessed | $19/mo how? ⓘ | $312 / year 58% cheaper |
Which Crisp alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best full coverage
- Chatwoot — $0/mo (Hacker plan) · covers 100%
- Best free plan
- Chatwoot — $0/mo (Hacker plan) · covers 100%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 100%
- Best paid drop-in
- LiveChat — $25/mo (Essential plan) · covers 100%
- Need live chat & messaging or canned responses / macros?
- Chatwoot — from $0/mo (Hacker plan)
What you give up
Capabilities Crisp has that the top alternatives lack.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Help Scout.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from JivoChat.
Feature comparison
Crisp vs the top alternatives, on the 2 compared capabilities.
| Capability | Crisp | Chatwoot | Smartsupp | Help Scout | JivoChat |
|---|---|---|---|---|---|
| Live chat & messaging from Free | ✓ | ✓ | ✓ | ✗ | ✓ |
| Canned responses / macros from Mini | ✓ | ✓ | ✓ | ✓ | ✗ |
| Scenario price cheapest qualifying plan | $45/mo Mini | $0/mo Hacker | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Crisp covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Live chat & messaging — from Free
- ✓ Canned responses / macros — from Mini
- ↑ Ticketing — only from Plus, not compared
- ↑ Omnichannel inbox — only from Essentials, not compared
- ↑ Knowledge base / help center — only from Essentials, not compared
- ↑ AI agents — only from Plus, not compared
- ↑ AI copilot — only from Essentials, not compared
- ↑ CSAT surveys — only from Essentials, not compared
- ↑ Routing & assignment — only from Essentials, not compared
- ↑ Voice / telephony — only from Essentials, not compared
- ↑ Support automations — only from Essentials, not compared
Price ladder
Observed prices from the official pricing page.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources
Every claim traces to an official source and a check date.
- https://crisp.chat/en/pricing/ (official_pricing, checked 2026-10-26)
Frequently asked
How much does Crisp cost?
Crisp's Mini plan costs $45/mo in our scenario (single user, monthly billing). A free plan exists.
Is there a free Crisp alternative?
Yes. Chatwoot has a free plan that covers 100% of the 2 capabilities we compared against Crisp.
What is the cheapest Crisp alternative?
In our scenario (single user, monthly billing), Chatwoot is the cheapest assessed alternative at $0/mo (Hacker plan).
What is the cheapest Crisp alternative with Live chat & messaging?
Chatwoot covers Live chat & messaging and costs $0/mo (Hacker plan) in our scenario.
Does Crisp have a free plan?
Yes. Crisp's free plan is limited to 2 seats.
When were these prices checked?
Between 2026-10-26 and 2026-10-29, on the vendors' official pricing pages.