Crisp

Customer Support · crisp.chat

Crisp is an AI-first customer support suite combining a website chat widget, shared inbox, omnichannel messaging, chatbots, knowledge base and ticketing, priced flat per workspace.

live chatFree plan availablePaid plans from $45/mo (Mini)Prices verified 2026-09-07

Visit Crisp ↗

Honest answer

Crisp Free covers this scenario

downgrading saves $540 / year

Switching to Tidio saves $540 / year and covers 50% of the compared capabilities.

Find my alternative

Same job.
Way less money.

Top Crisp alternatives

We compared 13 products and found 12 cheaper alternatives · vs Crisp Mini at $45/mo · scenario: single user, monthly billing, USD.

Honest note: you might not need to switch.

Crisp’s own free plan covers this scenario. If you’re paying for features you don’t use, downgrading beats switching. The paid comparison below is for when you’ve outgrown free tiers — the “Free plans” view shows alternatives if you want free with different limits.

The short version

Crisp costs $45/mo on the Mini plan at single user, monthly billing. We found 12 assessed alternatives that are cheaper in this scenario; 0 of them cover at least 75% of the 20 compared capabilities. Crisp's own free plan covers this scenario, so downgrading may beat switching.

Sponsored slot — open · only 1

Your product here? Reach people actively replacing a tool in this category. Labelled, never affects ranking.

Book it — $299/mo (or weekly) →

Product	Match	Price	Annual savings
Helply Per-ticket pricing plan · missing: Canned responses / macros, CSAT surveys, Routing & assignment, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output helpdesk — adjacent	35%	$1/mo how? ⓘ	$528 / year 98% cheaper	See Helply pricing ↗Compare vs Crisp
Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros, CSAT surveys, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output	30%	$19/mo how? ⓘ	$312 / year 58% cheaper	See Freshdesk pricing ↗Compare vs Crisp
Zendesk Support Team plan · missing: Omnichannel inbox, AI agents, AI copilot, Canned responses / macros, CSAT surveys, Routing & assignment, Support automations, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output	20%	$19/mo how? ⓘ	$312 / year 58% cheaper	See Zendesk pricing ↗Compare vs Crisp
Chatwoot Startups plan · missing: Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Routing & assignment, Voice / telephony, Support automations, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output	15%	$19/mo how? ⓘ	$312 / year 58% cheaper	See Chatwoot pricing ↗Compare vs Crisp
TOP PICK Tidio Starter plan · missing: Knowledge base / help center, Voice / telephony, Contact management, Custom fields, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output	50%	$24.17/mo how? ⓘ	$250 / year 46% cheaper	See Tidio pricing ↗Compare vs Crisp
Help Scout Standard plan · missing: Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output helpdesk — adjacent	55%	$25/mo how? ⓘ	$240 / year 44% cheaper	See Help Scout pricing ↗Compare vs Crisp
Front Starter plan · missing: CSAT surveys, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output shared inbox — adjacent	50%	$25/mo how? ⓘ	$240 / year 44% cheaper	See Front pricing ↗Compare vs Crisp
LiveChat Starter plan · missing: Omnichannel inbox, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output	45%	$25/mo how? ⓘ	$240 / year 44% cheaper	See LiveChat pricing ↗Compare vs Crisp
Intercom Essential plan · missing: Canned responses / macros, CSAT surveys, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output helpdesk — adjacent	45%	$29/mo how? ⓘ	$192 / year 36% cheaper	See Intercom pricing ↗Compare vs Crisp
Hiver Growth plan · missing: Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output shared inbox — adjacent	55%	$35/mo how? ⓘ	$120 / year 22% cheaper	See Hiver pricing ↗Compare vs Crisp
Gorgias Starter plan · missing: AI copilot, CSAT surveys, Routing & assignment, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output ecommerce helpdesk — adjacent	35%	$40/mo how? ⓘ	$60 / year 11% cheaper	See Gorgias pricing ↗Compare vs Crisp

Which Crisp alternative for which situation

Picked by the numbers in this scenario — same subtype unless stated, assessed products only.

Best free plan: Tidio — $0/mo (Free plan) · covers 50%
Best open source or self-hosted: Chatwoot — $0/mo (Hacker plan) · covers 15%
Best paid drop-in: LiveChat — $25/mo (Starter plan) · covers 45%
Need ticketing, omnichannel inbox, live chat & messaging, knowledge base / help center, AI agents, AI copilot, canned responses / macros, CSAT surveys, routing & assignment, voice / telephony or support automations?: Help Scout — from $0/mo (Free plan)
Need mobile CRM app?: Tidio — from $0/mo (Free plan)

What you give up

Capabilities Crisp has that the top alternatives lack.

Ticketing — Track customer requests as tickets through resolution.
Missing from Chatwoot.
Live chat & messaging — Chat with customers in real time on your site or app.
Missing from Chatwoot.
Knowledge base / help center — Publish a self-serve help center for customers.
Missing from Tidio, Chatwoot.
AI agents — Let an AI agent resolve support requests automatically.
Missing from Chatwoot.
AI copilot — Get AI-drafted reply suggestions for support agents.
Missing from Chatwoot.
Canned responses / macros — Reuse saved reply templates for common questions.
Missing from Zoho Desk.
Routing & assignment — Automatically route tickets to the right agent or team.
Missing from Chatwoot.
Voice / telephony — Handle customer support calls by phone.
Missing from Tidio, Chatwoot.
Support automations — Automate routine support tasks like tagging or follow-ups.
Missing from Chatwoot.
Contact management — Store and organize contact records in one place.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Custom fields — Add custom fields to records to track your own data.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Mobile CRM app — Access the CRM from a mobile app.
Missing from Help Scout, Zoho Desk, Chatwoot.
Data export — Export raw analytics data for use in other tools.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Analytics API — Pull analytics data programmatically via an API.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Multi-step workflows — Chain multiple steps together into one automated workflow.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Webhooks — Send form submissions to other tools automatically as they arrive.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Custom sending/tracking domain — Send and track email from your own domain.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.
Multilingual output — Generate written content in multiple languages.
Missing from Help Scout, Tidio, Zoho Desk, Chatwoot.

Feature comparison

Crisp vs the top alternatives, on the 20 compared capabilities.

Capability	Crisp	Help Scout	Tidio	Zoho Desk	Chatwoot
Ticketing from Plus	✓	✓	✓	✓	✗
Omnichannel inbox from Essentials	✓	✓	✓	✓	✓
Live chat & messaging from Free	✓	✓	✓	✓	✗
Knowledge base / help center from Essentials	✓	✓	✗	✓	✗
AI agents from Plus	✓	✓	✓	✓	✗
AI copilot	✓	✓	✓	✓	✗
Canned responses / macros from Mini	✓	✓	✓	✗	✓
CSAT surveys	✓	✓	✓	✓	✓
Routing & assignment from Essentials	✓	✓	✓	✓	✗
Voice / telephony	✓	✓	✗	✓	✗
Support automations from Essentials	✓	✓	✓	✓	✗
Contact management from Essentials	✓	✗	✗	✗	✗
Custom fields	✓	✗	✗	✗	✗
Mobile CRM app from Free	✓	✗	✓	✗	✗
Data export	✓	✗	✗	✗	✗
Analytics API	✓	✗	✗	✗	✗
Multi-step workflows from Essentials	✓	✗	✗	✗	✗
Webhooks	✓	✗	✗	✗	✗
Custom sending/tracking domain from Mini	✓	✗	✗	✗	✗
Multilingual output	✓	✗	✗	✗	✗
Scenario price cheapest qualifying plan	$45/mo Mini	$0/mo Free	$0/mo Free	$0/mo Free	$0/mo Hacker

✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.

What Crisp covers

The capability set used for comparison. Grey entries are not available on self-serve plans.

✓ Ticketing — from Plus
✓ Omnichannel inbox — from Essentials
✓ Live chat & messaging — from Free
✓ Knowledge base / help center — from Essentials
✓ AI agents — from Plus
✓ AI copilot
✓ Canned responses / macros — from Mini
✓ CSAT surveys
✓ Routing & assignment — from Essentials
✓ Voice / telephony
✓ Support automations — from Essentials
✓ Contact management — from Essentials
✓ Custom fields
✓ Mobile CRM app — from Free
✓ Data export
✓ Analytics API
✓ Multi-step workflows — from Essentials
✓ Webhooks
✓ Custom sending/tracking domain — from Mini
✓ Multilingual output

Price ladder

Observed prices from the official pricing page.

Free

$0/mo

Free

Mini

$45/mo

Essentials

$95/mo

Plus

$295/mo

Enterprise

Contact sales / custom pricing

Sources

Every claim traces to an official source and a check date.

https://crisp.chat/en/pricing/ (official_pricing, checked 2026-09-07)

Frequently asked

How much does Crisp cost?

Crisp's Mini plan costs $45/mo in our scenario (single user, monthly billing). A free plan exists.

Is there a free Crisp alternative?

Yes. Tidio has a free plan that covers 50% of the 20 capabilities we compared against Crisp.

What is the cheapest Crisp alternative?

In our scenario (single user, monthly billing), Help Scout is the cheapest assessed alternative at $0/mo (Free plan).

Does Crisp have a free plan?

Yes. Crisp's free plan is limited to 2 seats.

When were these prices checked?

Between 2026-08-31 and 2026-09-07, on the vendors' official pricing pages.

Ready to stop overpaying for Crisp?

Free · Takes 2 minutes · No signup required

Find my alternative now