Gorgias is 11% cheaper
than Crisp
$40/mo (Starter) vs Crisp Mini at $45/mo — covering 35% of the 20 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Mini plan at $45/mo, the cheapest paid plan.
Starter: 40 USD/monthly.
Crisp costs $45/mo on the Mini plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 20 compared capabilities.
Capability comparison
Gorgias covers 35% of the 20 capabilities compared against Crisp. ✓ native · ◐ via integration · ✗ not found.
| Capability | Gorgias | Crisp |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Voice / telephony | ✗ | ✓ |
| Support automations | ✓ | ✓ |
| Contact management | ✗ | ✓ |
| Custom fields | ✗ | ✓ |
| Mobile CRM app | ✗ | ✓ |
| Data export | ✗ | ✓ |
| Analytics API | ✗ | ✓ |
| Multi-step workflows | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| Custom sending/tracking domain | ✗ | ✓ |
| Multilingual output | ✗ | ✓ |
What you give up
Capabilities Crisp has that Gorgias lacks.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Gorgias.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Gorgias.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Gorgias.
- Voice / telephony — Handle customer support calls by phone.Missing from Gorgias.
- Contact management — Store and organize contact records in one place.Missing from Gorgias.
- Custom fields — Add custom fields to records to track your own data.Missing from Gorgias.
- Mobile CRM app — Access the CRM from a mobile app.Missing from Gorgias.
- Data export — Export raw analytics data for use in other tools.Missing from Gorgias.
- Analytics API — Pull analytics data programmatically via an API.Missing from Gorgias.
- Multi-step workflows — Chain multiple steps together into one automated workflow.Missing from Gorgias.
- Webhooks — Send form submissions to other tools automatically as they arrive.Missing from Gorgias.
- Custom sending/tracking domain — Send and track email from your own domain.Missing from Gorgias.
- Multilingual output — Generate written content in multiple languages.Missing from Gorgias.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Starter | $40/mo |
| Basic | $90/mo |
| Pro | $550/mo |
| Advanced | $1430/mo |
| Enterprise | Contact sales |
| Free | Free |
| Mini | $45/mo |
| Essentials | $95/mo |
| Plus | $295/mo |
| Enterprise | Contact sales |
Share this comparison
For Gorgias: use the verified claim in your own marketing — card, badge, or link. The numbers stay tied to this evidence page.
Frequently asked
How much cheaper is Gorgias than Crisp?
11% cheaper in our scenario (single user, monthly billing): $40/mo on Starter vs $45/mo on Mini. That is $60 a year.
What does Gorgias lack compared with Crisp?
AI copilot, CSAT surveys, Routing & assignment, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output — 13 of the 20 compared capabilities.
When were these prices checked?
Crisp: 2026-09-07; Gorgias: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://crisp.chat/en/pricing/ (official_pricing, checked 2026-09-07)
- Gorgias data last verified 2026-08-31