Zoho Desk is cheaper, but covers only 0 of 2 compared capabilities
$0/mo (Free) vs Crisp Mini at $45/mo — covering 0% of the 2 compared capabilities.
Cheaper. Not the same job.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Mini plan at $45/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Crisp costs $45/mo on the Mini plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 2 compared capabilities.
Capability comparison
Zoho Desk covers 0% of the 2 capabilities compared against Crisp. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zoho Desk | Crisp |
|---|---|---|
| Live chat & messaging | ↑ Standard | ✓ |
| Canned responses / macros | ✗ | ✓ |
What you give up
Capabilities Crisp has that Zoho Desk lacks.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Zoho Desk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zoho Desk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Express | Contact sales |
| Standard | Contact sales |
| Professional | Contact sales |
| Enterprise | Contact sales |
| Free | Free |
| Mini | $45/mo |
| Essentials | $95/mo |
| Plus | $295/mo |
| Enterprise | Contact sales |
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Frequently asked
How much cheaper is Zoho Desk than Crisp?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $45/mo on Mini. That is $540 a year. But it covers only 0 of 2 compared capabilities, so it isn't a like-for-like replacement.
What does Zoho Desk lack compared with Crisp?
Live chat & messaging, Canned responses / macros — 2 of the 2 compared capabilities.
When were these prices checked?
Crisp: 2026-10-26; Zoho Desk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://crisp.chat/en/pricing/ (official_pricing, checked 2026-10-26)
- Zoho Desk data last verified 2026-10-26