Gorgias alternatives
Customer Support · www.gorgias.com
Gorgias is a conversational customer support platform for ecommerce brands that combines a helpdesk and an AI Agent in one inbox, priced by ticket volume rather than per agent.
Switching to tawk.to, which covers 57% of the compared capabilities.
Find my alternative
Way less money.
Top Gorgias alternatives
We compared 17 products and found 15 cheaper options (12 of them cover at least half the compared features) · vs Gorgias Starter at $40/mo · scenario: single user, monthly billing, USD.
Gorgias costs $40/mo on the Starter plan at single user, monthly billing. We found 15 assessed alternatives that are cheaper in this scenario; 4 of them cover at least 75% of the 7 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan · missing: Canned responses / macros helpdesk — adjacent | 86% | $1/mo how? ⓘ | $468 / year 98% cheaper | |
TOP PICK Chatwoot Startups plan · missing: Ticketing, Support automations | 71% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros | 57% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, Live chat & messaging, Knowledge base / help center, AI agents, Support automations | 29% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Tidio Starter plan · missing: Knowledge base / help center, Canned responses / macros live chat — adjacent | 71% | $24.17/mo how? ⓘ | $190 / year 40% cheaper | |
Help Scout Standard plan helpdesk — adjacent | 100% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
LiveChat Essential plan · missing: Omnichannel inbox live chat — adjacent | 86% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
Front Starter plan · missing: Omnichannel inbox, Canned responses / macros shared inbox — adjacent | 71% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
Smartsupp Plus plan · missing: Ticketing, Knowledge base / help center, AI agents | 57% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
JivoChat Basic plan · missing: Ticketing, Knowledge base / help center | 71% | $28/mo how? ⓘ | $144 / year 30% cheaper | |
Intercom Essential plan · missing: Canned responses / macros, Support automations helpdesk — adjacent | 71% | $29/mo how? ⓘ | $132 / year 28% cheaper | |
Hiver Growth plan shared inbox — adjacent | 100% | $35/mo how? ⓘ | $60 / year 13% cheaper |
Which Gorgias alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- tawk.to — $0/mo (Free plan) · covers 57%
- Best open source or self-hosted
- Chatwoot — $19/mo (Startups plan) · covers 71%
- Best paid drop-in
- Chatwoot — $19/mo (Startups plan) · covers 71%
- Need ticketing, omnichannel inbox, live chat & messaging, AI agents or support automations?
- Tidio — from $0/mo (Free plan)
- Need knowledge base / help center?
- tawk.to — from $0/mo (Free plan)
- Need canned responses / macros?
- Chatwoot — from $19/mo (Startups plan)
What you give up
Capabilities Gorgias has that the top alternatives lack.
- Ticketing — Track customer requests as tickets through resolution.Missing from Crisp.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Crisp, Zoho Desk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from tawk.to, Zoho Desk.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio, Crisp, Zoho Desk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from tawk.to, Crisp, Zoho Desk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Tidio, tawk.to, Crisp, Zoho Desk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Crisp, Zoho Desk.
Feature comparison
Gorgias vs the top alternatives, on the 7 compared capabilities.
| Capability | Gorgias | Tidio | tawk.to | Crisp | Zoho Desk |
|---|---|---|---|---|---|
| Ticketing from Starter | ✓ | ✓ | ✓ | ✗ | ✓ |
| Omnichannel inbox from Starter | ✓ | ✓ | ✓ | ✗ | ✗ |
| Live chat & messaging from Starter | ✓ | ✓ | ✗ | ✓ | ✗ |
| Knowledge base / help center from Starter | ✓ | ✗ | ✓ | ✗ | ✗ |
| AI agents from Starter | ✓ | ✓ | ✗ | ✗ | ✗ |
| Canned responses / macros from Starter | ✓ | ✗ | ✗ | ✗ | ✗ |
| Support automations from Starter | ✓ | ✓ | ✓ | ✗ | ✗ |
| Scenario price cheapest qualifying plan | $40/mo Starter | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Gorgias covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Starter
- ✓ Omnichannel inbox — from Starter
- ✓ Live chat & messaging — from Starter
- ✓ Knowledge base / help center — from Starter
- ✓ AI agents — from Starter
- ✓ Canned responses / macros — from Starter
- ✓ Support automations — from Starter
Price ladder
Observed prices from the official pricing page.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources
Every claim traces to an official source and a check date.
- https://www.gorgias.com/pricing (official_pricing, checked 2026-10-26)
- https://www.gorgias.com/pricing# (official_pricing, checked 2026-10-26)
Frequently asked
How much does Gorgias cost?
Gorgias's Starter plan costs $40/mo in our scenario (single user, monthly billing).
Is there a free Gorgias alternative?
Yes. tawk.to has a free plan that covers 57% of the 7 capabilities we compared against Gorgias.
What is the cheapest Gorgias alternative?
In our scenario (single user, monthly billing), Tidio is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Gorgias alternative with Canned responses / macros?
Chatwoot covers Canned responses / macros and costs $19/mo (Startups plan) in our scenario.
Does Gorgias have a free plan?
No. Gorgias has no free plan on its official pricing page.
When were these prices checked?
Between 2026-10-26 and 2026-10-29, on the vendors' official pricing pages.