Gorgias
Customer Support · www.gorgias.com
Gorgias is a conversational customer support platform for ecommerce brands that combines a helpdesk and an AI Agent in one inbox, priced by ticket volume rather than per agent.
Switching to Freshdesk, which covers 57% of the compared capabilities.
Find my alternative
Way less money.
Top Gorgias alternatives
We compared 13 products and found 12 cheaper alternatives · vs Gorgias Starter at $40/mo · scenario: single user, monthly billing, USD.
Gorgias costs $40/mo on the Starter plan at single user, monthly billing. We found 12 assessed alternatives that are cheaper in this scenario; 9 of them cover at least 75% of the 7 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan · missing: Canned responses / macros helpdesk — adjacent | 86% | $1/mo how? ⓘ | $468 / year 98% cheaper | |
TOP PICK Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros | 57% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, AI agents, Canned responses / macros, Support automations | 43% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Chatwoot Startups plan · missing: Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, Support automations | 29% | $19/mo how? ⓘ | $252 / year 53% cheaper | |
Tidio Starter plan · missing: Knowledge base / help center live chat — adjacent | 86% | $24.17/mo how? ⓘ | $190 / year 40% cheaper | |
Help Scout Standard plan helpdesk — adjacent | 100% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
Front Starter plan shared inbox — adjacent | 100% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
LiveChat Starter plan · missing: Omnichannel inbox live chat — adjacent | 86% | $25/mo how? ⓘ | $180 / year 38% cheaper | |
Intercom Essential plan · missing: Canned responses / macros helpdesk — adjacent | 86% | $29/mo how? ⓘ | $132 / year 28% cheaper | |
Hiver Growth plan shared inbox — adjacent | 100% | $35/mo how? ⓘ | $60 / year 13% cheaper |
Which Gorgias alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- Chatwoot — $0/mo (Hacker plan) · covers 29%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 29%
- Best paid drop-in
- Freshdesk — $19/mo (Growth plan) · covers 57%
- Need ticketing, omnichannel inbox, live chat & messaging, knowledge base / help center, AI agents, canned responses / macros or support automations?
- Crisp — from $0/mo (Free plan)
What you give up
Capabilities Gorgias has that the top alternatives lack.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zoho Desk.
Feature comparison
Gorgias vs the top alternatives, on the 7 compared capabilities.
| Capability | Gorgias | Crisp | Help Scout | Tidio | Zoho Desk |
|---|---|---|---|---|---|
| Ticketing from Starter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Omnichannel inbox from Starter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat & messaging from Starter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Knowledge base / help center from Starter | ✓ | ✓ | ✓ | ✗ | ✓ |
| AI agents from Starter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Canned responses / macros from Starter | ✓ | ✓ | ✓ | ✓ | ✗ |
| Support automations from Starter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Scenario price cheapest qualifying plan | $40/mo Starter | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Gorgias covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Starter
- ✓ Omnichannel inbox — from Starter
- ✓ Live chat & messaging — from Starter
- ✓ Knowledge base / help center — from Starter
- ✓ AI agents — from Starter
- ✓ Canned responses / macros — from Starter
- ✓ Support automations — from Starter
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://www.gorgias.com/pricing (official_pricing, checked 2026-08-31)
- https://www.gorgias.com/pricing# (official_pricing, checked 2026-08-31)
Frequently asked
How much does Gorgias cost?
Gorgias's Starter plan costs $40/mo in our scenario (single user, monthly billing).
Is there a free Gorgias alternative?
Yes. Chatwoot has a free plan that covers 29% of the 7 capabilities we compared against Gorgias.
What is the cheapest Gorgias alternative?
In our scenario (single user, monthly billing), Crisp is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Gorgias alternative with Knowledge base / help center?
Crisp covers Knowledge base / help center and costs $0/mo (Free plan) in our scenario.
Does Gorgias have a free plan?
No. Gorgias has no free plan on its official pricing page.
When were these prices checked?
Between 2026-08-31 and 2026-09-07, on the vendors' official pricing pages.