Helply
Customer Support · www.groovehq.com
Helply is an AI-powered customer support platform with a shared inbox, AI agent, and knowledge base, priced per ticket with unlimited seats.
Switching to Help Scout, which covers 100% of the compared capabilities.
Find my alternative
Way less money.
Top Helply alternatives
We compared 13 products and found 5 cheaper alternatives · vs Helply Per-ticket pricing at $1/mo · scenario: single user, monthly billing, USD.
Helply costs $1/mo on the Per-ticket pricing plan at single user, monthly billing. We found 5 assessed alternatives that are cheaper in this scenario; 4 of them cover at least 75% of the 7 compared capabilities. The cheapest option that covers everything we compared is Help Scout at $0/mo (Free plan), 100% less.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Crisp Free plan live chat — adjacent | 100% | Free paid from $45/mo how? ⓘ | $12 / year 100% cheaper | |
TOP PICK Help Scout Free plan | 100% | Free paid from $25/mo how? ⓘ | $12 / year 100% cheaper | |
Zoho Desk Free plan | 100% | Free how? ⓘ | $12 / year 100% cheaper | |
Tidio Free plan · missing: Knowledge base / help center live chat — adjacent | 86% | Free paid from $24.17/mo how? ⓘ | $12 / year 100% cheaper | |
Chatwoot Hacker plan · missing: Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Support automations | 14% | Free paid from $19/mo how? ⓘ | $12 / year 100% cheaper |
Which Helply alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best full coverage
- Help Scout — $0/mo (Free plan) · covers 100%
- Best free plan
- Help Scout — $0/mo (Free plan) · covers 100%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 14%
- Need ticketing, omnichannel inbox, live chat & messaging, knowledge base / help center, AI agents, AI copilot or support automations?
- Crisp — from $0/mo (Free plan)
What you give up
Capabilities Helply has that the top alternatives lack.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio.
Feature comparison
Helply vs the top alternatives, on the 7 compared capabilities.
| Capability | Helply | Crisp | Help Scout | Zoho Desk | Tidio |
|---|---|---|---|---|---|
| Ticketing from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Omnichannel inbox from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat & messaging from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Knowledge base / help center from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✗ |
| AI agents from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI copilot from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Support automations from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Scenario price cheapest qualifying plan | $1/mo Per-ticket pricing | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Helply covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Per-ticket pricing
- ✓ Omnichannel inbox — from Per-ticket pricing
- ✓ Live chat & messaging — from Per-ticket pricing
- ✓ Knowledge base / help center — from Per-ticket pricing
- ✓ AI agents — from Per-ticket pricing
- ✓ AI copilot — from Per-ticket pricing
- ✓ Support automations — from Per-ticket pricing
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://www.groovehq.com/pricing (official_pricing, checked 2026-09-07)
Frequently asked
How much does Helply cost?
Helply's Per-ticket pricing plan costs $1/mo in our scenario (single user, monthly billing).
Is there a free Helply alternative?
Yes. Help Scout has a free plan that covers 100% of the 7 capabilities we compared against Helply.
What is the cheapest Helply alternative?
In our scenario (single user, monthly billing), Crisp is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Helply alternative with Knowledge base / help center?
Crisp covers Knowledge base / help center and costs $0/mo (Free plan) in our scenario.
Does Helply have a free plan?
No. Helply has no free plan on its official pricing page.
When were these prices checked?
Between 2026-08-31 and 2026-09-07, on the vendors' official pricing pages.