Helply alternatives
Customer Support · www.groovehq.com
Helply is an AI-powered customer support platform with a shared inbox, AI agent, and knowledge base, priced per ticket with unlimited seats.
Switching to Tidio, which covers 67% of the compared capabilities.
Find my alternative
Way less money.
Top Helply alternatives
We compared 17 products and found 8 cheaper options (1 of them covers at least half the compared features) · vs Helply Per-ticket pricing at $1/mo · scenario: single user, monthly billing, USD.
Helply costs $1/mo on the Per-ticket pricing plan at single user, monthly billing. We found 8 assessed alternatives that are cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Tidio Free plan · missing: Knowledge base / help center, SLA management, CSAT surveys live chat — adjacent | 67% | Free paid from $24.17/mo how? ⓘ | $12 / year 100% cheaper | |
JivoChat Free plan · missing: Ticketing, Knowledge base / help center, Support automations, SLA management, CSAT surveys | 44% | Free paid from $28/mo how? ⓘ | $12 / year 100% cheaper | |
tawk.to Free plan · missing: Live chat & messaging, AI agents, AI copilot, SLA management, CSAT surveys | 44% | Free how? ⓘ | $12 / year 100% cheaper | |
Smartsupp Free plan · missing: Ticketing, Knowledge base / help center, AI agents, AI copilot, Support automations, SLA management | 33% | Free paid from $17/mo how? ⓘ | $12 / year 100% cheaper | |
Help Scout Free plan · missing: Omnichannel inbox, Live chat & messaging, AI agents, AI copilot, Support automations, SLA management, CSAT surveys | 22% | Free paid from $25/mo how? ⓘ | $12 / year 100% cheaper | |
Chatwoot Hacker plan · missing: Ticketing, Omnichannel inbox, Knowledge base / help center, AI agents, AI copilot, Support automations, SLA management, CSAT surveys | 11% | Free paid from $19/mo how? ⓘ | $12 / year 100% cheaper | |
Crisp Free plan · missing: Ticketing, Omnichannel inbox, Knowledge base / help center, AI agents, AI copilot, Support automations, SLA management, CSAT surveys live chat — adjacent | 11% | Free paid from $45/mo how? ⓘ | $12 / year 100% cheaper | |
Zoho Desk Free plan · missing: Omnichannel inbox, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Support automations, SLA management, CSAT surveys | 11% | Free how? ⓘ | $12 / year 100% cheaper |
Which Helply alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- JivoChat — $0/mo (Free plan) · covers 44%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 11%
- Need ticketing, omnichannel inbox, live chat & messaging, AI agents, AI copilot or support automations?
- Tidio — from $0/mo (Free plan)
- Need knowledge base / help center?
- tawk.to — from $0/mo (Free plan)
- Need CSAT surveys?
- Smartsupp — from $0/mo (Free plan)
What you give up
Capabilities Helply has that the top alternatives lack.
- Ticketing — Track customer requests as tickets through resolution.Missing from JivoChat, Smartsupp.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from tawk.to.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio, JivoChat, Smartsupp.
- AI agents — Let an AI agent resolve support requests automatically.Missing from tawk.to, Smartsupp.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from tawk.to, Smartsupp.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from JivoChat, Smartsupp.
- SLA management — Set and track response-time targets for tickets.Missing from Tidio, JivoChat, tawk.to, Smartsupp.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Tidio, JivoChat, tawk.to.
Feature comparison
Helply vs the top alternatives, on the 9 compared capabilities.
| Capability | Helply | Tidio | JivoChat | tawk.to | Smartsupp |
|---|---|---|---|---|---|
| Ticketing from Per-ticket pricing | ✓ | ✓ | ✗ | ✓ | ✗ |
| Omnichannel inbox from Per-ticket pricing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat & messaging from Per-ticket pricing | ✓ | ✓ | ✓ | ✗ | ✓ |
| Knowledge base / help center from Per-ticket pricing | ✓ | ✗ | ✗ | ✓ | ✗ |
| AI agents from Per-ticket pricing | ✓ | ✓ | ✓ | ✗ | ✗ |
| AI copilot from Per-ticket pricing | ✓ | ✓ | ✓ | ✗ | ✗ |
| Support automations from Per-ticket pricing | ✓ | ✓ | ✗ | ✓ | ✗ |
| SLA management | ✓ | ✗ | ✗ | ✗ | ✗ |
| CSAT surveys | ✓ | ✗ | ✗ | ✗ | ✓ |
| Scenario price cheapest qualifying plan | $1/mo Per-ticket pricing | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Helply covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Per-ticket pricing
- ✓ Omnichannel inbox — from Per-ticket pricing
- ✓ Live chat & messaging — from Per-ticket pricing
- ✓ Knowledge base / help center — from Per-ticket pricing
- ✓ AI agents — from Per-ticket pricing
- ✓ AI copilot — from Per-ticket pricing
- ✓ Support automations — from Per-ticket pricing
- ✓ SLA management
- ✓ CSAT surveys
Price ladder
Observed prices from the official pricing page.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources
Every claim traces to an official source and a check date.
- https://www.groovehq.com/pricing (official_pricing, checked 2026-10-26)
Frequently asked
How much does Helply cost?
Helply's Per-ticket pricing plan costs $1/mo in our scenario (single user, monthly billing).
Is there a free Helply alternative?
Yes. JivoChat has a free plan that covers 44% of the 9 capabilities we compared against Helply.
What is the cheapest Helply alternative?
In our scenario (single user, monthly billing), Tidio is the cheapest assessed alternative at $0/mo (Free plan).
Does Helply have a free plan?
No. Helply has no free plan on its official pricing page.
When were these prices checked?
Between 2026-10-26 and 2026-10-29, on the vendors' official pricing pages.