Tidio alternatives
Customer Support · www.tidio.com
Tidio is a customer service platform combining live chat, ticketing, the Lyro AI agent, and no-code Flows automation across channels.
Switching to JivoChat saves $290 / year and covers 67% of the compared capabilities.
Find my alternative
Way less money.
Top Tidio alternatives
We compared 17 products and found 10 cheaper options (6 of them cover at least half the compared features) · vs Tidio Starter at $24.17/mo · scenario: single user, monthly billing, USD.
Tidio’s own free plan covers this scenario. If you’re paying for features you don’t use, downgrading beats switching. The paid comparison below is for when you’ve outgrown free tiers — the “Free plans” view shows alternatives if you want free with different limits.
Tidio costs $24.17/mo on the Starter plan at single user, monthly billing. We found 10 assessed alternatives that are cheaper in this scenario; 1 of them covers at least 75% of the 6 compared capabilities. Tidio's own free plan covers this scenario, so downgrading may beat switching.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan helpdesk — adjacent | 100% | $1/mo how? ⓘ | $278 / year 96% cheaper | |
TOP PICK Smartsupp Solo plan · missing: Ticketing, AI agents, Support automations | 50% | $17/mo how? ⓘ | $86.00 / year 30% cheaper | |
Chatwoot Startups plan · missing: Ticketing, Support automations | 67% | $19/mo how? ⓘ | $62.00 / year 21% cheaper | |
Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging | 67% | $19/mo how? ⓘ | $62.00 / year 21% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, Live chat & messaging, AI agents, AI copilot, Support automations | 17% | $19/mo how? ⓘ | $62.00 / year 21% cheaper |
Which Tidio alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- JivoChat — $0/mo (Free plan) · covers 67%
- Best open source or self-hosted
- Chatwoot — $19/mo (Startups plan) · covers 67%
- Best paid drop-in
- Chatwoot — $19/mo (Startups plan) · covers 67%
- Need ticketing or support automations?
- tawk.to — from $0/mo (Free plan)
- Need omnichannel inbox, live chat & messaging, AI agents or AI copilot?
- JivoChat — from $0/mo (Free plan)
What you give up
Capabilities Tidio has that the top alternatives lack.
- Ticketing — Track customer requests as tickets through resolution.Missing from JivoChat, Crisp.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Crisp, Help Scout.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from tawk.to, Help Scout.
- AI agents — Let an AI agent resolve support requests automatically.Missing from tawk.to, Crisp, Help Scout.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from tawk.to, Crisp, Help Scout.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from JivoChat, Crisp, Help Scout.
Feature comparison
Tidio vs the top alternatives, on the 6 compared capabilities.
| Capability | Tidio | JivoChat | tawk.to | Crisp | Help Scout |
|---|---|---|---|---|---|
| Ticketing from Free | ✓ | ✗ | ✓ | ✗ | ✓ |
| Omnichannel inbox from Free | ✓ | ✓ | ✓ | ✗ | ✗ |
| Live chat & messaging from Free | ✓ | ✓ | ✗ | ✓ | ✗ |
| AI agents | ✓ | ✓ | ✗ | ✗ | ✗ |
| AI copilot from Free | ✓ | ✓ | ✗ | ✗ | ✗ |
| Support automations from Free | ✓ | ✗ | ✓ | ✗ | ✗ |
| Scenario price cheapest qualifying plan | $24.17/mo Starter | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Tidio covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Free
- ✓ Omnichannel inbox — from Free
- ✓ Live chat & messaging — from Free
- ✓ AI agents
- ✓ AI copilot — from Free
- ✓ Support automations — from Free
- ↑ Canned responses / macros — only from Growth, not compared
- ↑ CSAT surveys — only from Growth, not compared
- ↑ Routing & assignment — only from Growth, not compared
Price ladder
Observed prices from the official pricing page.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources
Every claim traces to an official source and a check date.
- https://www.tidio.com/pricing/ (official_pricing, checked 2026-10-29)
Frequently asked
How much does Tidio cost?
Tidio's Starter plan costs $24.17/mo in our scenario (single user, monthly billing). A free plan exists.
Is there a free Tidio alternative?
Yes. JivoChat has a free plan that covers 67% of the 6 capabilities we compared against Tidio.
What is the cheapest Tidio alternative?
In our scenario (single user, monthly billing), JivoChat is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Tidio alternative with AI agents?
JivoChat covers AI agents and costs $0/mo (Free plan) in our scenario.
Does Tidio have a free plan?
Yes. Tidio's free plan is limited to 10 seats.
When were these prices checked?
Between 2026-10-26 and 2026-10-29, on the vendors' official pricing pages.