Hiver alternatives
Customer Support · hiverhq.com
Hiver is an omnichannel customer service platform that unifies shared inboxes, email, live chat, Slack, voice, help center and customer portal with AI agents and automation.
Switching to Smartsupp, which covers 50% of the compared capabilities.
Find my alternative
Way less money.
Top Hiver alternatives
We compared 17 products and found 14 cheaper options (10 of them cover at least half the compared features) · vs Hiver Growth at $35/mo · scenario: single user, monthly billing, USD.
Hiver costs $35/mo on the Growth plan at single user, monthly billing. We found 14 assessed alternatives that are cheaper in this scenario; 3 of them cover at least 75% of the 10 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan · missing: Canned responses / macros, Routing & assignment, Voice / telephony helpdesk — adjacent | 70% | $1/mo how? ⓘ | $408 / year 97% cheaper | |
TOP PICK Smartsupp Solo plan · missing: Ticketing, Knowledge base / help center, AI agents, Voice / telephony, Support automations | 50% | $17/mo how? ⓘ | $216 / year 51% cheaper | |
Chatwoot Startups plan · missing: Ticketing, Routing & assignment, Voice / telephony, Support automations | 60% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros, Voice / telephony | 60% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Voice / telephony, Support automations | 30% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Tidio Starter plan · missing: Knowledge base / help center, Canned responses / macros, Routing & assignment, Voice / telephony live chat — adjacent | 60% | $24.17/mo how? ⓘ | $130 / year 31% cheaper | |
Help Scout Standard plan · missing: Routing & assignment helpdesk — adjacent | 90% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
Front Starter plan · missing: Omnichannel inbox, Canned responses / macros | 80% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
LiveChat Essential plan · missing: Omnichannel inbox, Voice / telephony live chat — adjacent | 80% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
JivoChat Basic plan · missing: Ticketing, Knowledge base / help center, Routing & assignment, Voice / telephony | 60% | $28/mo how? ⓘ | $84 / year 20% cheaper | |
Intercom Essential plan · missing: Canned responses / macros, Routing & assignment, Support automations helpdesk — adjacent | 70% | $29/mo how? ⓘ | $72 / year 17% cheaper |
Which Hiver alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- tawk.to — $0/mo (Free plan) · covers 40%
- Best open source or self-hosted
- Chatwoot — $19/mo (Startups plan) · covers 60%
- Best paid drop-in
- Front — $25/mo (Starter plan) · covers 80%
- Need ticketing, omnichannel inbox, live chat & messaging, AI agents, AI copilot or support automations?
- Tidio — from $0/mo (Free plan)
- Need knowledge base / help center?
- tawk.to — from $0/mo (Free plan)
- Need canned responses / macros or routing & assignment?
- Smartsupp — from $17/mo (Solo plan)
- Need voice / telephony?
- Help Scout — from $25/mo (Standard plan)
What you give up
Capabilities Hiver has that the top alternatives lack.
- Ticketing — Track customer requests as tickets through resolution.Missing from Crisp.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Crisp, Zoho Desk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from tawk.to, Zoho Desk.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio, Crisp, Zoho Desk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from tawk.to, Crisp, Zoho Desk.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from tawk.to, Crisp, Zoho Desk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Tidio, tawk.to, Crisp, Zoho Desk.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Tidio, tawk.to, Crisp, Zoho Desk.
- Voice / telephony — Handle customer support calls by phone.Missing from Tidio, tawk.to, Crisp, Zoho Desk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Crisp, Zoho Desk.
Feature comparison
Hiver vs the top alternatives, on the 10 compared capabilities.
| Capability | Hiver | Tidio | tawk.to | Crisp | Zoho Desk |
|---|---|---|---|---|---|
| Ticketing from Growth | ✓ | ✓ | ✓ | ✗ | ✓ |
| Omnichannel inbox from Growth | ✓ | ✓ | ✓ | ✗ | ✗ |
| Live chat & messaging from Growth | ✓ | ✓ | ✗ | ✓ | ✗ |
| Knowledge base / help center from Growth | ✓ | ✗ | ✓ | ✗ | ✗ |
| AI agents from Growth | ✓ | ✓ | ✗ | ✗ | ✗ |
| AI copilot from Growth | ✓ | ✓ | ✗ | ✗ | ✗ |
| Canned responses / macros from Growth | ✓ | ✗ | ✗ | ✗ | ✗ |
| Routing & assignment from Growth | ✓ | ✗ | ✗ | ✗ | ✗ |
| Voice / telephony from Growth | ✓ | ✗ | ✗ | ✗ | ✗ |
| Support automations from Growth | ✓ | ✓ | ✓ | ✗ | ✗ |
| Scenario price cheapest qualifying plan | $35/mo Growth | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Hiver covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Growth
- ✓ Omnichannel inbox — from Growth
- ✓ Live chat & messaging — from Growth
- ✓ Knowledge base / help center — from Growth
- ✓ AI agents — from Growth
- ✓ AI copilot — from Growth
- ✓ Canned responses / macros — from Growth
- ✓ Routing & assignment — from Growth
- ✓ Voice / telephony — from Growth
- ✓ Support automations — from Growth
- ↑ SLA management — only from Pro, not compared
- ↑ CSAT surveys — only from Pro, not compared
Price ladder
Observed prices from the official pricing page.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources
Every claim traces to an official source and a check date.
- https://hiverhq.com/pricing (official_pricing, checked 2026-10-26)
- https://hiverhq.com/pricing#content (official_pricing, checked 2026-10-26)
Frequently asked
How much does Hiver cost?
Hiver's Growth plan costs $35/mo in our scenario (single user, monthly billing).
Is there a free Hiver alternative?
Yes. tawk.to has a free plan that covers 40% of the 10 capabilities we compared against Hiver.
What is the cheapest Hiver alternative?
In our scenario (single user, monthly billing), Tidio is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Hiver alternative with Canned responses / macros?
Smartsupp covers Canned responses / macros and costs $17/mo (Solo plan) in our scenario.
Does Hiver have a free plan?
No. Hiver has no free plan on its official pricing page.
When were these prices checked?
Between 2026-10-26 and 2026-10-29, on the vendors' official pricing pages.