Hiver
Customer Support · hiverhq.com
Hiver is an omnichannel customer service platform that unifies shared inboxes, email, live chat, Slack, voice, help center and customer portal with AI agents and automation.
Switching to Freshdesk, which covers 58% of the compared capabilities.
Find my alternative
Way less money.
Top Hiver alternatives
We compared 13 products and found 11 cheaper alternatives · vs Hiver Growth at $35/mo · scenario: single user, monthly billing, USD.
Hiver costs $35/mo on the Growth plan at single user, monthly billing. We found 11 assessed alternatives that are cheaper in this scenario; 7 of them cover at least 75% of the 12 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
Helply Per-ticket pricing plan · missing: SLA management, Canned responses / macros, CSAT surveys, Routing & assignment, Voice / telephony helpdesk — adjacent | 58% | $1/mo how? ⓘ | $408 / year 97% cheaper | |
TOP PICK Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros, CSAT surveys, Voice / telephony | 58% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Chatwoot Startups plan · missing: Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Routing & assignment, Voice / telephony, Support automations | 33% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, AI agents, AI copilot, SLA management, Canned responses / macros, CSAT surveys, Routing & assignment, Support automations | 33% | $19/mo how? ⓘ | $192 / year 46% cheaper | |
Tidio Starter plan · missing: Knowledge base / help center, SLA management, Voice / telephony live chat — adjacent | 75% | $24.17/mo how? ⓘ | $130 / year 31% cheaper | |
Help Scout Standard plan helpdesk — adjacent | 100% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
Front Starter plan · missing: SLA management, CSAT surveys | 83% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
LiveChat Starter plan · missing: Omnichannel inbox, SLA management, Voice / telephony live chat — adjacent | 75% | $25/mo how? ⓘ | $120 / year 29% cheaper | |
Intercom Essential plan · missing: Canned responses / macros, CSAT surveys helpdesk — adjacent | 83% | $29/mo how? ⓘ | $72 / year 17% cheaper |
Which Hiver alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best free plan
- Chatwoot — $0/mo (Hacker plan) · covers 33%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 33%
- Best paid drop-in
- Front — $25/mo (Starter plan) · covers 83%
- Need ticketing, omnichannel inbox, live chat & messaging, knowledge base / help center, AI agents, AI copilot, SLA management, canned responses / macros, CSAT surveys, routing & assignment, voice / telephony or support automations?
- Help Scout — from $0/mo (Free plan)
What you give up
Capabilities Hiver has that the top alternatives lack.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio.
- SLA management — Set and track response-time targets for tickets.Missing from Crisp, Tidio.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zoho Desk.
- Voice / telephony — Handle customer support calls by phone.Missing from Tidio.
Feature comparison
Hiver vs the top alternatives, on the 12 compared capabilities.
| Capability | Hiver | Help Scout | Crisp | Zoho Desk | Tidio |
|---|---|---|---|---|---|
| Ticketing from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Omnichannel inbox from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat & messaging from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Knowledge base / help center from Growth | ✓ | ✓ | ✓ | ✓ | ✗ |
| AI agents from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI copilot from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| SLA management from Pro | ✓ | ✓ | ✗ | ✓ | ✗ |
| Canned responses / macros from Growth | ✓ | ✓ | ✓ | ✗ | ✓ |
| CSAT surveys from Pro | ✓ | ✓ | ✓ | ✓ | ✓ |
| Routing & assignment from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voice / telephony from Growth | ✓ | ✓ | ✓ | ✓ | ✗ |
| Support automations from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Scenario price cheapest qualifying plan | $35/mo Growth | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Hiver covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Growth
- ✓ Omnichannel inbox — from Growth
- ✓ Live chat & messaging — from Growth
- ✓ Knowledge base / help center — from Growth
- ✓ AI agents — from Growth
- ✓ AI copilot — from Growth
- ✓ SLA management — from Pro
- ✓ Canned responses / macros — from Growth
- ✓ CSAT surveys — from Pro
- ✓ Routing & assignment — from Growth
- ✓ Voice / telephony — from Growth
- ✓ Support automations — from Growth
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://hiverhq.com/pricing (official_pricing, checked 2026-09-07)
- https://hiverhq.com/pricing#content (official_pricing, checked 2026-09-07)
Frequently asked
How much does Hiver cost?
Hiver's Growth plan costs $35/mo in our scenario (single user, monthly billing).
Is there a free Hiver alternative?
Yes. Chatwoot has a free plan that covers 33% of the 12 capabilities we compared against Hiver.
What is the cheapest Hiver alternative?
In our scenario (single user, monthly billing), Help Scout is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Hiver alternative with SLA management?
Help Scout covers SLA management and costs $0/mo (Free plan) in our scenario.
Does Hiver have a free plan?
No. Hiver has no free plan on its official pricing page.
When were these prices checked?
Between 2026-08-31 and 2026-09-07, on the vendors' official pricing pages.