eDesk
Customer Support · www.edesk.com
eDesk is an eCommerce-focused customer support helpdesk that unifies messages from marketplaces, webstores, email, live chat and social channels into one inbox with an AI Agent that automates ticket resolutions.
Switching to Help Scout, which covers 100% of the compared capabilities.
Find my alternative
Way less money.
Top eDesk alternatives
We compared 13 products and found 13 cheaper alternatives · vs eDesk Essential at $49/mo · scenario: single user, monthly billing, USD.
eDesk costs $49/mo on the Essential plan at single user, monthly billing. We found 13 assessed alternatives that are cheaper in this scenario; 6 of them cover at least 75% of the 10 compared capabilities. The cheapest option that covers everything we compared is Help Scout at $0/mo (Free plan), 100% less.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
TOP PICK Helply Per-ticket pricing plan · missing: SLA management, Canned responses / macros, CSAT surveys, Voice / telephony | 60% | $1/mo how? ⓘ | $576 / year 98% cheaper | |
Freshdesk Growth plan · missing: Omnichannel inbox, Live chat & messaging, Canned responses / macros, CSAT surveys, Voice / telephony | 50% | $19/mo how? ⓘ | $360 / year 61% cheaper | |
Chatwoot Startups plan · missing: Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, Support automations, Voice / telephony | 40% | $19/mo how? ⓘ | $360 / year 61% cheaper | |
Zendesk Support Team plan · missing: Omnichannel inbox, AI agents, SLA management, Canned responses / macros, CSAT surveys, Support automations | 40% | $19/mo how? ⓘ | $360 / year 61% cheaper | |
Tidio Starter plan · missing: Knowledge base / help center, SLA management, Voice / telephony | 70% | $24.17/mo how? ⓘ | $298 / year 51% cheaper | |
Help Scout Standard plan | 100% | $25/mo how? ⓘ | $288 / year 49% cheaper | |
Front Starter plan · missing: SLA management, CSAT surveys | 80% | $25/mo how? ⓘ | $288 / year 49% cheaper | |
LiveChat Starter plan · missing: Omnichannel inbox, SLA management, Voice / telephony | 70% | $25/mo how? ⓘ | $288 / year 49% cheaper | |
Intercom Essential plan · missing: Canned responses / macros, CSAT surveys | 80% | $29/mo how? ⓘ | $240 / year 41% cheaper | |
Hiver Growth plan | 100% | $35/mo how? ⓘ | $168 / year 29% cheaper | |
Gorgias Starter plan · missing: SLA management, CSAT surveys, Voice / telephony | 70% | $40/mo how? ⓘ | $108 / year 18% cheaper | |
Crisp Mini plan · missing: SLA management | 90% | $45/mo how? ⓘ | $48 / year 8% cheaper |
Which eDesk alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
- Best full coverage
- Help Scout — $0/mo (Free plan) · covers 100%
- Best free plan
- Help Scout — $0/mo (Free plan) · covers 100%
- Best open source or self-hosted
- Chatwoot — $0/mo (Hacker plan) · covers 40%
- Best paid drop-in
- Hiver — $35/mo (Growth plan) · covers 100%
- Need ticketing, omnichannel inbox, live chat & messaging, knowledge base / help center, AI agents, SLA management, canned responses / macros, CSAT surveys, support automations or voice / telephony?
- Help Scout — from $0/mo (Free plan)
What you give up
Capabilities eDesk has that the top alternatives lack.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Tidio.
- SLA management — Set and track response-time targets for tickets.Missing from Crisp, Tidio.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zoho Desk.
- Voice / telephony — Handle customer support calls by phone.Missing from Tidio.
Feature comparison
eDesk vs the top alternatives, on the 10 compared capabilities.
| Capability | eDesk | Help Scout | Crisp | Zoho Desk | Tidio |
|---|---|---|---|---|---|
| Ticketing from Essential | ✓ | ✓ | ✓ | ✓ | ✓ |
| Omnichannel inbox from Essential | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live chat & messaging from Essential | ✓ | ✓ | ✓ | ✓ | ✓ |
| Knowledge base / help center from Essential | ✓ | ✓ | ✓ | ✓ | ✗ |
| AI agents from Essential | ✓ | ✓ | ✓ | ✓ | ✓ |
| SLA management from Essential | ✓ | ✓ | ✗ | ✓ | ✗ |
| Canned responses / macros from Essential | ✓ | ✓ | ✓ | ✗ | ✓ |
| CSAT surveys from Growth | ✓ | ✓ | ✓ | ✓ | ✓ |
| Support automations from Essential | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voice / telephony from Essential | ✓ | ✓ | ✓ | ✓ | ✗ |
| Scenario price cheapest qualifying plan | $49/mo Essential | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What eDesk covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Ticketing — from Essential
- ✓ Omnichannel inbox — from Essential
- ✓ Live chat & messaging — from Essential
- ✓ Knowledge base / help center — from Essential
- ✓ AI agents — from Essential
- ✓ SLA management — from Essential
- ✓ Canned responses / macros — from Essential
- ✓ CSAT surveys — from Growth
- ✓ Support automations — from Essential
- ✓ Voice / telephony — from Essential
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://www.edesk.com/pricing/ (official_pricing, checked 2026-09-07)
- https://www.edesk.com/pricing/#body-content (official_pricing, checked 2026-09-07)
Frequently asked
How much does eDesk cost?
eDesk's Essential plan costs $49/mo in our scenario (single user, monthly billing).
Is there a free eDesk alternative?
Yes. Help Scout has a free plan that covers 100% of the 10 capabilities we compared against eDesk.
What is the cheapest eDesk alternative?
In our scenario (single user, monthly billing), Help Scout is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest eDesk alternative with SLA management?
Help Scout covers SLA management and costs $0/mo (Free plan) in our scenario.
Does eDesk have a free plan?
No. eDesk has no free plan on its official pricing page.
When were these prices checked?
Between 2026-08-31 and 2026-09-07, on the vendors' official pricing pages.