Freshdesk is 58% cheaper
than Crisp
$19/mo (Growth) vs Crisp Mini at $45/mo — covering 30% of the 20 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Mini plan at $45/mo, the cheapest paid plan.
Growth: 228 USD/yearly.
Crisp costs $45/mo on the Mini plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 20 compared capabilities.
Capability comparison
Freshdesk covers 30% of the 20 capabilities compared against Crisp. ✓ native · ◐ via integration · ✗ not found.
| Capability | Freshdesk | Crisp |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✗ | ✓ |
| Live chat & messaging | ✗ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✓ | ✓ |
| Voice / telephony | ✗ | ✓ |
| Support automations | ✓ | ✓ |
| Contact management | ✗ | ✓ |
| Custom fields | ✗ | ✓ |
| Mobile CRM app | ✗ | ✓ |
| Data export | ✗ | ✓ |
| Analytics API | ✗ | ✓ |
| Multi-step workflows | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| Custom sending/tracking domain | ✗ | ✓ |
| Multilingual output | ✗ | ✓ |
What you give up
Capabilities Crisp has that Freshdesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Freshdesk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Freshdesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Freshdesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Freshdesk.
- Voice / telephony — Handle customer support calls by phone.Missing from Freshdesk.
- Contact management — Store and organize contact records in one place.Missing from Freshdesk.
- Custom fields — Add custom fields to records to track your own data.Missing from Freshdesk.
- Mobile CRM app — Access the CRM from a mobile app.Missing from Freshdesk.
- Data export — Export raw analytics data for use in other tools.Missing from Freshdesk.
- Analytics API — Pull analytics data programmatically via an API.Missing from Freshdesk.
- Multi-step workflows — Chain multiple steps together into one automated workflow.Missing from Freshdesk.
- Webhooks — Send form submissions to other tools automatically as they arrive.Missing from Freshdesk.
- Custom sending/tracking domain — Send and track email from your own domain.Missing from Freshdesk.
- Multilingual output — Generate written content in multiple languages.Missing from Freshdesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
| Free | Free |
| Mini | $45/mo |
| Essentials | $95/mo |
| Plus | $295/mo |
| Enterprise | Contact sales |
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Frequently asked
How much cheaper is Freshdesk than Crisp?
58% cheaper in our scenario (single user, monthly billing): $19/mo on Growth vs $45/mo on Mini. That is $312 a year.
What does Freshdesk lack compared with Crisp?
Omnichannel inbox, Live chat & messaging, Canned responses / macros, CSAT surveys, Voice / telephony, Contact management, Custom fields, Mobile CRM app, Data export, Analytics API, Multi-step workflows, Webhooks, Custom sending/tracking domain, Multilingual output — 14 of the 20 compared capabilities.
When were these prices checked?
Crisp: 2026-09-07; Freshdesk: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://crisp.chat/en/pricing/ (official_pricing, checked 2026-09-07)
- Freshdesk data last verified 2026-08-31