Zendesk is 53% cheaper
than Gorgias
$19/mo (Support Team) vs Gorgias Starter at $40/mo — covering 43% of the 7 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Starter plan at $40/mo, the cheapest paid plan.
Support Team: 228 USD/yearly.
Gorgias costs $40/mo on the Starter plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 7 compared capabilities.
Capability comparison
Zendesk covers 43% of the 7 capabilities compared against Gorgias. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zendesk | Gorgias |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✗ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| Support automations | ✗ | ✓ |
What you give up
Capabilities Gorgias has that Zendesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Zendesk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zendesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zendesk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Zendesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
| Starter | $40/mo |
| Basic | $90/mo |
| Pro | $550/mo |
| Advanced | $1430/mo |
| Enterprise | Contact sales |
Share this comparison
For Zendesk: use the verified claim in your own marketing — card, badge, or link. The numbers stay tied to this evidence page.
Frequently asked
How much cheaper is Zendesk than Gorgias?
53% cheaper in our scenario (single user, monthly billing): $19/mo on Support Team vs $40/mo on Starter. That is $252 a year.
What does Zendesk lack compared with Gorgias?
Omnichannel inbox, AI agents, Canned responses / macros, Support automations — 4 of the 7 compared capabilities.
When were these prices checked?
Gorgias: 2026-08-31; Zendesk: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.gorgias.com/pricing (official_pricing, checked 2026-08-31)
- https://www.gorgias.com/pricing# (official_pricing, checked 2026-08-31)
- Zendesk data last verified 2026-08-31