Help Scout is 29% cheaper
than Hiver
$25/mo (Standard) vs Hiver Growth at $35/mo — covering 90% of the 10 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $35/mo, the cheapest paid plan.
Standard: 25 USD/monthly.
Hiver costs $35/mo on the Growth plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 1 of them covers at least 75% of the 10 compared capabilities.
Capability comparison
Help Scout covers 90% of the 10 capabilities compared against Hiver. ✓ native · ◐ via integration · ✗ not found.
| Capability | Help Scout | Hiver |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| Routing & assignment | ↑ Plus | ✓ |
| Voice / telephony | ◐ | ✓ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Hiver has that Help Scout lacks.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Help Scout.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
| Growth | $35/seat/mo |
| Pro | $65/seat/mo |
| Elite | $95/seat/mo |
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Frequently asked
How much cheaper is Help Scout than Hiver?
29% cheaper in our scenario (single user, monthly billing): $25/mo on Standard vs $35/mo on Growth. That is $120 a year.
What does Help Scout lack compared with Hiver?
Routing & assignment — 1 of the 10 compared capabilities.
When were these prices checked?
Hiver: 2026-10-26; Help Scout: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://hiverhq.com/pricing (official_pricing, checked 2026-10-26)
- https://hiverhq.com/pricing#content (official_pricing, checked 2026-10-26)
- Help Scout data last verified 2026-10-26