Intercom is 17% cheaper
than Hiver
$29/mo (Essential) vs Hiver Growth at $35/mo — covering 70% of the 10 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $35/mo, the cheapest paid plan.
Essential: 29 USD/monthly.
Hiver costs $35/mo on the Growth plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 10 compared capabilities.
Capability comparison
Intercom covers 70% of the 10 capabilities compared against Hiver. ✓ native · ◐ via integration · ✗ not found.
| Capability | Intercom | Hiver |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| Routing & assignment | ↑ Advanced | ✓ |
| Voice / telephony | ✓ | ✓ |
| Support automations | ↑ Advanced | ✓ |
What you give up
Capabilities Hiver has that Intercom lacks.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Intercom.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Intercom.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Intercom.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Essential | $29/seat/mo |
| Advanced | $85/seat/mo |
| Expert | $132/seat/mo |
| Growth | $35/seat/mo |
| Pro | $65/seat/mo |
| Elite | $95/seat/mo |
Share this comparison
For Intercom: use the verified claim in your own marketing — card, badge, or link. The numbers stay tied to this evidence page.
Frequently asked
How much cheaper is Intercom than Hiver?
17% cheaper in our scenario (single user, monthly billing): $29/mo on Essential vs $35/mo on Growth. That is $72 a year.
What does Intercom lack compared with Hiver?
Canned responses / macros, Routing & assignment, Support automations — 3 of the 10 compared capabilities.
When were these prices checked?
Hiver: 2026-10-26; Intercom: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://hiverhq.com/pricing (official_pricing, checked 2026-10-26)
- https://hiverhq.com/pricing#content (official_pricing, checked 2026-10-26)
- Intercom data last verified 2026-10-26