eDesk is an alternative
to Hiver
$49/mo (Essential) vs Hiver Growth at $35/mo — covering 67% of the 10 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $35/mo, the cheapest paid plan.
Essential: 49 USD/monthly.
Hiver costs $35/mo on the Growth plan at single user, monthly billing. eDesk costs $49/mo (Essential plan), which is not cheaper than Hiver Growth at $35/mo in this scenario.
Capability comparison
eDesk covers 67% of the 10 capabilities compared against Hiver. ✓ native · ◐ via integration · ✗ not found.
| Capability | eDesk | Hiver |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Voice / telephony | ◐ | ✓ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Hiver has that eDesk lacks.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from eDesk.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from eDesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Essential | $49/seat/mo |
| Growth | $115/seat/mo |
| Professional | $149/seat/mo |
| Enterprise | Contact sales |
| Growth | $35/seat/mo |
| Pro | $65/seat/mo |
| Elite | $95/seat/mo |
Frequently asked
What does eDesk lack compared with Hiver?
AI copilot, SLA management, CSAT surveys, Routing & assignment — 4 of the 10 compared capabilities.
When were these prices checked?
Hiver: 2026-10-26; eDesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://hiverhq.com/pricing (official_pricing, checked 2026-10-26)
- https://hiverhq.com/pricing#content (official_pricing, checked 2026-10-26)
- eDesk data last verified 2026-10-26