Zoho Desk is cheaper, but covers only 1 of 9 compared capabilities
$0/mo (Free) vs Helply Per-ticket pricing at $1/mo — covering 11% of the 9 compared capabilities.
Cheaper. Not the same job.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Per-ticket pricing plan at $1/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Helply costs $1/mo on the Per-ticket pricing plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
Capability comparison
Zoho Desk covers 11% of the 9 capabilities compared against Helply. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zoho Desk | Helply |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ↑ Express | ✓ |
| Live chat & messaging | ↑ Standard | ✓ |
| Knowledge base / help center | ↑ Standard | ✓ |
| AI agents | ↑ Express | ✓ |
| AI copilot | ↑ Express | ✓ |
| Support automations | ↑ Express | ✓ |
| SLA management | ↑ Express | ✓ |
| CSAT surveys | ↑ Standard | ✓ |
What you give up
Capabilities Helply has that Zoho Desk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Zoho Desk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Zoho Desk.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Zoho Desk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zoho Desk.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Zoho Desk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Zoho Desk.
- SLA management — Set and track response-time targets for tickets.Missing from Zoho Desk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Zoho Desk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Express | Contact sales |
| Standard | Contact sales |
| Professional | Contact sales |
| Enterprise | Contact sales |
| Per-ticket pricing | $1/mo |
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Frequently asked
How much cheaper is Zoho Desk than Helply?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $1/mo on Per-ticket pricing. That is $12 a year. But it covers only 1 of 9 compared capabilities, so it isn't a like-for-like replacement.
What does Zoho Desk lack compared with Helply?
Omnichannel inbox, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Support automations, SLA management, CSAT surveys — 8 of the 9 compared capabilities.
When were these prices checked?
Helply: 2026-10-26; Zoho Desk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.groovehq.com/pricing (official_pricing, checked 2026-10-26)
- Zoho Desk data last verified 2026-10-26