Smartsupp is cheaper, but covers only 4 of 9 compared capabilities
$0/mo (Free) vs Helply Per-ticket pricing at $1/mo — covering 44% of the 9 compared capabilities.
Cheaper. Not the same job.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Per-ticket pricing plan at $1/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Helply costs $1/mo on the Per-ticket pricing plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
Capability comparison
Smartsupp covers 44% of the 9 capabilities compared against Helply. ✓ native · ◐ via integration · ✗ not found.
| Capability | Smartsupp | Helply |
|---|---|---|
| Ticketing | ✗ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✗ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ↑ Solo | ✓ |
| Support automations | ↑ Plus | ✓ |
| SLA management | ✗ | ✓ |
| CSAT surveys | ✓ | ✓ |
What you give up
Capabilities Helply has that Smartsupp lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Smartsupp.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Smartsupp.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Smartsupp.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Smartsupp.
- SLA management — Set and track response-time targets for tickets.Missing from Smartsupp.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Solo | $17/mo |
| Plus | $25/mo |
| Expert | $83/mo |
| Ultimate (Enterprise) | $280/mo |
| Per-ticket pricing | $1/mo |
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Frequently asked
How much cheaper is Smartsupp than Helply?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $1/mo on Per-ticket pricing. That is $12 a year. But it covers only 4 of 9 compared capabilities, so it isn't a like-for-like replacement.
What does Smartsupp lack compared with Helply?
Ticketing, Knowledge base / help center, AI copilot, Support automations, SLA management — 5 of the 9 compared capabilities.
When were these prices checked?
Helply: 2026-10-26; Smartsupp: 2026-10-27 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.groovehq.com/pricing (official_pricing, checked 2026-10-26)
- Smartsupp data last verified 2026-10-27