Zendesk is an alternative
to Helply
$19/mo (Support Team) vs Helply Per-ticket pricing at $1/mo — covering 33% of the 9 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Per-ticket pricing plan at $1/mo, the cheapest paid plan.
Support Team: 228 USD/yearly.
Helply costs $1/mo on the Per-ticket pricing plan at single user, monthly billing. Zendesk costs $19/mo (Support Team plan), which is not cheaper than Helply Per-ticket pricing at $1/mo in this scenario.
Capability comparison
Zendesk covers 33% of the 9 capabilities compared against Helply. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zendesk | Helply |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✗ | ✓ |
| Live chat & messaging | ↑ Suite Team | ✓ |
| Knowledge base / help center | ↑ Suite Team | ✓ |
| AI agents | ↑ Suite Team | ✓ |
| AI copilot | ✗ | ✓ |
| Support automations | ✗ | ✓ |
| SLA management | ✓ | ✓ |
| CSAT surveys | ✓ | ✓ |
What you give up
Capabilities Helply has that Zendesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Zendesk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Zendesk.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Zendesk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zendesk.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Zendesk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Zendesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
| Per-ticket pricing | $1/mo |
Frequently asked
What does Zendesk lack compared with Helply?
Omnichannel inbox, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Support automations — 6 of the 9 compared capabilities.
When were these prices checked?
Helply: 2026-10-26; Zendesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.groovehq.com/pricing (official_pricing, checked 2026-10-26)
- Zendesk data last verified 2026-10-26