LiveChat is 49% cheaper
than eDesk
$25/mo (Starter) vs eDesk Essential at $49/mo — covering 70% of the 10 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $49/mo, the cheapest paid plan.
Starter: 25 USD/monthly.
eDesk costs $49/mo on the Essential plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 10 compared capabilities.
Capability comparison
LiveChat covers 70% of the 10 capabilities compared against eDesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | LiveChat | eDesk |
|---|---|---|
| Ticketing | ◐ | ✓ |
| Omnichannel inbox | ✗ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ◐ | ✓ |
| AI agents | ◐ | ✓ |
| SLA management | ✗ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Support automations | ✓ | ✓ |
| Voice / telephony | ✗ | ◐ |
What you give up
Capabilities eDesk has that LiveChat lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from LiveChat.
- SLA management — Set and track response-time targets for tickets.Missing from LiveChat.
- Voice / telephony — Handle customer support calls by phone.Missing from LiveChat.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Starter | $25/seat/mo |
| Team | $59/seat/mo |
| Business | $89/seat/mo |
| Enterprise | Contact sales |
| Essential | $49/seat/mo |
| Growth | $115/seat/mo |
| Professional | $149/seat/mo |
| Enterprise | Contact sales |
Share this comparison
For LiveChat: use the verified claim in your own marketing — card, badge, or link. The numbers stay tied to this evidence page.
Frequently asked
How much cheaper is LiveChat than eDesk?
49% cheaper in our scenario (single user, monthly billing): $25/mo on Starter vs $49/mo on Essential. That is $288 a year.
What does LiveChat lack compared with eDesk?
Omnichannel inbox, SLA management, Voice / telephony — 3 of the 10 compared capabilities.
When were these prices checked?
eDesk: 2026-09-07; LiveChat: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.edesk.com/pricing/ (official_pricing, checked 2026-09-07)
- https://www.edesk.com/pricing/#body-content (official_pricing, checked 2026-09-07)
- LiveChat data last verified 2026-08-31