Smartsupp
Website Chat & Lead Capture · www.smartsupp.com
Smartsupp is a multichannel customer communication platform combining website live chat, WhatsApp, Messenger and email in one inbox with AI agents and automation workflows.
Switching to Tidio, which covers 80% of the compared capabilities.
Find my alternative
Way less money.
Top Smartsupp alternatives
We compared 8 products and found 4 cheaper alternatives · vs Smartsupp Solo at $17/mo · scenario: single user, monthly billing, USD.
Smartsupp costs $17/mo on the Solo plan at single user, monthly billing. We found 4 assessed alternatives that are cheaper in this scenario; 1 of them covers at least 75% of the 5 compared capabilities.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
TOP PICK Tidio Free plan · missing: Visitor activity | 80% | Free paid from $24.17/mo how? ⓘ | $204 / year 100% cheaper | |
Crisp Free plan · missing: Lead qualification, Messaging handoff | 60% | Free paid from $45/mo how? ⓘ | $204 / year 100% cheaper | |
tawk.to Free plan · missing: Lead qualification, Visitor activity, Messaging handoff | 40% | Free how? ⓘ | $204 / year 100% cheaper | |
JivoChat Free plan · missing: AI assistant, Lead qualification, Visitor activity | 40% | Free paid from $28/mo how? ⓘ | $204 / year 100% cheaper |
Which Smartsupp alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
What you give up
Capabilities Smartsupp has that the top alternatives lack.
- AI assistant — AI answers visitor questions on your site.Missing from JivoChat.
- Lead qualification — Ask visitors qualifying questions or capture their contact details.Missing from Crisp, tawk.to, JivoChat.
- Visitor activity — Your team sees which pages a visitor read.Missing from Tidio, tawk.to, JivoChat.
- Messaging handoff — Continue the conversation on WhatsApp, SMS or email.Missing from Crisp, tawk.to.
Feature comparison
Smartsupp vs the top alternatives, on the 5 compared capabilities.
| Capability | Smartsupp | Tidio | Crisp | tawk.to | JivoChat |
|---|---|---|---|---|---|
| Live chat from Free | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI assistant from Mira AI Agent | ✓ | ✓ | ✓ | ✓ | ✗ |
| Lead qualification | ✓ | ✓ | ✗ | ✗ | ✗ |
| Visitor activity from Free | ✓ | ✗ | ✓ | ✗ | ✗ |
| Messaging handoff from Free | ✓ | ✓ | ✗ | ✗ | ✓ |
| Scenario price cheapest qualifying plan | $17/mo Solo | $0/mo Free | $0/mo Free | $0/mo Free | $0/mo Free |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What Smartsupp covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Live chat — from Free
- ✓ AI assistant — from Mira AI Agent
- ✓ Lead qualification
- ✓ Visitor activity — from Free
- ✓ Messaging handoff — from Free
- ↑ CRM integration — only from Plus, not compared
- ✗ Ticketing
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://www.smartsupp.com/pricing (official_pricing, checked 2026-10-27)
- https://www.smartsupp.com/pricing/ (official_pricing, checked 2026-10-27)
Frequently asked
How much does Smartsupp cost?
Smartsupp's Solo plan costs $17/mo in our scenario (single user, monthly billing). A free plan exists.
Is there a free Smartsupp alternative?
Yes. Tidio has a free plan that covers 80% of the 5 capabilities we compared against Smartsupp.
What is the cheapest Smartsupp alternative?
In our scenario (single user, monthly billing), Tidio is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest Smartsupp alternative with Lead qualification?
Tidio covers Lead qualification and costs $0/mo (Free plan) in our scenario.
Does Smartsupp have a free plan?
Yes. Smartsupp's free plan is limited to 25 responses/month, 1 seat.
When were these prices checked?
Between 2026-10-26 and 2026-10-27, on the vendors' official pricing pages.