JivoChat
Website Chat & Lead Capture · www.jivochat.com
JivoChat is an omnichannel business messenger that combines website live chat, messaging channels (WhatsApp, Instagram, Telegram, Facebook), callback, telephony and chatbots in a single agent application.
Switching to Crisp saves $336 / year and covers 67% of the compared capabilities.
Find my alternative
Way less money.
Top JivoChat alternatives
We compared 8 products and found 5 cheaper alternatives · vs JivoChat Basic at $28/mo · scenario: single user, monthly billing, USD.
JivoChat’s own free plan covers this scenario. If you’re paying for features you don’t use, downgrading beats switching. The paid comparison below is for when you’ve outgrown free tiers — the “Free plans” view shows alternatives if you want free with different limits.
JivoChat costs $28/mo on the Basic plan at single user, monthly billing. We found 5 assessed alternatives that are cheaper in this scenario; 2 of them cover at least 75% of the 6 compared capabilities. JivoChat's own free plan covers this scenario, so downgrading may beat switching.
| Product | Match | Price | Annual savings | |
|---|---|---|---|---|
TOP PICK Smartsupp Solo plan · missing: CRM integration | 83% | $17/mo how? ⓘ | $132 / year 39% cheaper | |
Tidio Starter plan · missing: CRM integration | 83% | $24.17/mo how? ⓘ | $46.00 / year 14% cheaper | |
LiveChat Starter plan · missing: Lead qualification | 83% | $25/mo how? ⓘ | $36 / year 11% cheaper |
Which JivoChat alternative for which situation
Picked by the numbers in this scenario — same subtype unless stated, assessed products only.
What you give up
Capabilities JivoChat has that the top alternatives lack.
- Lead qualification — Ask visitors qualifying questions or capture their contact details.Missing from Crisp, tawk.to.
- Visitor activity — Your team sees which pages a visitor read.Missing from Tidio, tawk.to.
- Messaging handoff — Continue the conversation on WhatsApp, SMS or email.Missing from Crisp, tawk.to.
- CRM integration — Send leads and conversations to a CRM.Missing from Tidio, Smartsupp.
Feature comparison
JivoChat vs the top alternatives, on the 6 compared capabilities.
| Capability | JivoChat | Crisp | Tidio | tawk.to | Smartsupp |
|---|---|---|---|---|---|
| Live chat from Free | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI assistant from Basic | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lead qualification from Basic | ✓ | ✗ | ✓ | ✗ | ✓ |
| Visitor activity from Basic | ✓ | ✓ | ✗ | ✗ | ✓ |
| Messaging handoff from Free | ✓ | ✗ | ✓ | ✗ | ✓ |
| CRM integration from Basic | ✓ | ✓ | ✗ | ✓ | ✗ |
| Scenario price cheapest qualifying plan | $28/mo Basic | $0/mo Free | $0/mo Free | $0/mo Free | $17/mo Solo |
✓ means the product offers the capability — possibly only on a higher tier than the plan priced below it. The price row shows the cheapest plan that qualifies for our comparison scenario, with its plan name; a $0 free plan may not include every checked capability.
What JivoChat covers
The capability set used for comparison. Grey entries are not available on self-serve plans.
- ✓ Live chat — from Free
- ✓ AI assistant — from Basic
- ✓ Lead qualification — from Basic
- ✓ Visitor activity — from Basic
- ✓ Messaging handoff — from Free
- ✓ CRM integration — from Basic
- ✗ Ticketing
- ✗ Knowledge base / help center
Price ladder
Observed prices from the official pricing page.
Sources
Every claim traces to an official source and a check date.
- https://www.jivochat.com/pricing (official_pricing, checked 2026-10-27)
- https://www.jivochat.com/pricing/ (official_pricing, checked 2026-10-27)
Frequently asked
How much does JivoChat cost?
JivoChat's Basic plan costs $28/mo in our scenario (single user, monthly billing). A free plan exists.
Is there a free JivoChat alternative?
Yes. Crisp has a free plan that covers 67% of the 6 capabilities we compared against JivoChat.
What is the cheapest JivoChat alternative?
In our scenario (single user, monthly billing), Crisp is the cheapest assessed alternative at $0/mo (Free plan).
What is the cheapest JivoChat alternative with Lead qualification?
Tidio covers Lead qualification and costs $0/mo (Free plan) in our scenario.
Does JivoChat have a free plan?
Yes. JivoChat's free plan is limited to 2 seats.
When were these prices checked?
Between 2026-10-26 and 2026-10-27, on the vendors' official pricing pages.