Zoho Desk is 100% cheaper
than Zendesk
$0/mo (Free) vs Zendesk Support Team at $19/mo — covering 36% of the 11 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Support Team plan at $19/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Zendesk costs $19/mo on the Support Team plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 11 compared capabilities.
Capability comparison
Zoho Desk covers 36% of the 11 capabilities compared against Zendesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zoho Desk | Zendesk |
|---|---|---|
| Workflow automations | ✗ | ✓ |
| Dashboards & reporting | ✗ | ✓ |
| AI assistant | ✗ | ✓ |
| API access | ✗ | ✓ |
| Docs & wikis | ✗ | ✓ |
| Workflow automation | ✗ | ✓ |
| App integrations | ✗ | ✓ |
| Ticketing | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
What you give up
Capabilities Zendesk has that Zoho Desk lacks.
- Workflow automations — Automate repetitive workflow steps.Missing from Zoho Desk.
- Dashboards & reporting — View dashboards and reports on project progress.Missing from Zoho Desk.
- AI assistant — Get AI help drafting updates or summarizing project status.Missing from Zoho Desk.
- API access — Access and update project data programmatically via an API.Missing from Zoho Desk.
- Docs & wikis — Create shared documents and a team wiki alongside tasks.Missing from Zoho Desk.
- Workflow automation — Automate routine steps directly within chat.Missing from Zoho Desk.
- App integrations — Connect other apps and tools into the chat.Missing from Zoho Desk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Express | Contact sales |
| Standard | Contact sales |
| Professional | Contact sales |
| Enterprise | Contact sales |
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
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Frequently asked
How much cheaper is Zoho Desk than Zendesk?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $19/mo on Support Team. That is $228 a year.
What does Zoho Desk lack compared with Zendesk?
Workflow automations, Dashboards & reporting, AI assistant, API access, Docs & wikis, Workflow automation, App integrations — 7 of the 11 compared capabilities.
When were these prices checked?
Zendesk: 2026-08-31; Zoho Desk: 2026-09-07 — on the official pricing pages.
Sources & freshness
- https://www.zendesk.com/pricing/ (official_pricing, checked 2026-08-31)
- https://www.zendesk.com/pricing/#main-content (official_pricing, checked 2026-08-31)
- Zoho Desk data last verified 2026-09-07