Zendesk is an alternative
to Zoho Desk
$19/mo (Support Team) vs Zoho Desk at — — covering 36% of the 11 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
plan at —, the cheapest paid plan.
Support Team: 228 USD/yearly.
We list 1 assessed alternative; Zoho Desk's own price is not verified yet, so no cheaper-than claim is made.
Capability comparison
Zendesk covers 36% of the 11 capabilities compared against Zoho Desk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zendesk | Zoho Desk |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✗ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✗ | ✓ |
| AI copilot | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Voice / telephony | ✓ | ✓ |
| Support automations | ✗ | ✓ |
| SLA management | ✗ | ✓ |
What you give up
Capabilities Zoho Desk has that Zendesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Zendesk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zendesk.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Zendesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Zendesk.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Zendesk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Zendesk.
- SLA management — Set and track response-time targets for tickets.Missing from Zendesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
| Free | Free |
| Express | Contact sales |
| Standard | Contact sales |
| Professional | Contact sales |
| Enterprise | Contact sales |
Frequently asked
What does Zendesk lack compared with Zoho Desk?
Omnichannel inbox, AI agents, AI copilot, CSAT surveys, Routing & assignment, Support automations, SLA management — 7 of the 11 compared capabilities.
When were these prices checked?
Zoho Desk: 2026-09-07; Zendesk: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.zoho.com/desk/pricing.html (official_pricing, checked 2026-09-07)
- Zendesk data last verified 2026-08-31