Zendesk is 24% cheaper
than LiveChat
$19/mo (Support Team) vs LiveChat Starter at $25/mo — covering 33% of the 9 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Starter plan at $25/mo, the cheapest paid plan.
Support Team: 228 USD/yearly.
LiveChat costs $25/mo on the Starter plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
Capability comparison
Zendesk covers 33% of the 9 capabilities compared against LiveChat. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zendesk | LiveChat |
|---|---|---|
| Live chat & messaging | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| AI agents | ✗ | ◐ |
| Knowledge base / help center | ✓ | ◐ |
| Ticketing | ✓ | ◐ |
| Canned responses / macros | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
What you give up
Capabilities LiveChat has that Zendesk lacks.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Zendesk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zendesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Zendesk.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Zendesk.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Zendesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Zendesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
| Starter | $25/seat/mo |
| Team | $59/seat/mo |
| Business | $89/seat/mo |
| Enterprise | Contact sales |
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Frequently asked
How much cheaper is Zendesk than LiveChat?
24% cheaper in our scenario (single user, monthly billing): $19/mo on Support Team vs $25/mo on Starter. That is $72 a year.
What does Zendesk lack compared with LiveChat?
AI copilot, AI agents, Canned responses / macros, Routing & assignment, Support automations, CSAT surveys — 6 of the 9 compared capabilities.
When were these prices checked?
LiveChat: 2026-08-31; Zendesk: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.livechat.com/pricing/ (official_pricing, checked 2026-08-31)
- Zendesk data last verified 2026-08-31