Zendesk is an alternative
to Chatwoot
$19/mo (Support Team) vs Chatwoot Startups at $19/mo — covering 30% of the 7 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Startups plan at $19/mo, the cheapest paid plan.
Support Team: 228 USD/yearly.
Chatwoot costs $19/mo on the Startups plan at single user, monthly billing. Zendesk costs $19/mo (Support Team plan), which is not cheaper than Chatwoot Startups at $19/mo in this scenario.
Capability comparison
Zendesk covers 30% of the 7 capabilities compared against Chatwoot. ✓ native · ◐ via integration · ✗ not found.
| Capability | Zendesk | Chatwoot |
|---|---|---|
| Omnichannel inbox | ✗ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| Knowledge base / help center | ↑ Suite Team | ✓ |
| AI copilot | ✗ | ✓ |
| Live chat & messaging | ↑ Suite Team | ✓ |
| AI agents | ↑ Suite Team | ✓ |
What you give up
Capabilities Chatwoot has that Zendesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Zendesk.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Zendesk.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Zendesk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Zendesk.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Zendesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
Frequently asked
What does Zendesk lack compared with Chatwoot?
Omnichannel inbox, Knowledge base / help center, AI copilot, Voice / telephony, Support automations, Live chat & messaging, AI agents — 7 of the 7 compared capabilities.
When were these prices checked?
Chatwoot: 2026-10-29; Zendesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://chatwoot.com/pricing (official_pricing, checked 2026-10-29)
- Zendesk data last verified 2026-10-26