Verified comparison

LiveChat is an alternative
to Zoho Desk

$25/mo (Starter) vs Zoho Desk at — — covering 73% of the 11 compared capabilities.

Same job. Way less money.

Comparison scenario

Every cheaper-than claim is tied to a defined scenario — never a bare list price.

Scenario

single user, monthly billing · USD · prices as observed on official pricing pages.

Zoho Desk basis

plan at —, the cheapest paid plan.

LiveChat basis

Starter: 25 USD/monthly.

The short version

We list 1 assessed alternative; Zoho Desk's own price is not verified yet, so no cheaper-than claim is made.

LiveChat covers 73% of the 11 capabilities compared against Zoho Desk. ✓ native · ◐ via integration · ✗ not found.

Capabilities Zoho Desk has that LiveChat lacks.

Omnichannel inbox — Manage messages from multiple channels in one inbox.
Missing from LiveChat.
Voice / telephony — Handle customer support calls by phone.
Missing from LiveChat.
SLA management — Set and track response-time targets for tickets.
Missing from LiveChat.

Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.

LiveChat

Zoho Desk

What does LiveChat lack compared with Zoho Desk?

Omnichannel inbox, Voice / telephony, SLA management — 3 of the 11 compared capabilities.

When were these prices checked?

Zoho Desk: 2026-09-07; LiveChat: 2026-08-31 — on the official pricing pages.