LiveChat is an alternative
to Chatwoot
$25/mo (Essential) vs Chatwoot Startups at $19/mo — covering 70% of the 7 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Startups plan at $19/mo, the cheapest paid plan.
Essential: 25 USD/monthly.
Chatwoot costs $19/mo on the Startups plan at single user, monthly billing. LiveChat costs $25/mo (Essential plan), which is not cheaper than Chatwoot Startups at $19/mo in this scenario.
Capability comparison
LiveChat covers 70% of the 7 capabilities compared against Chatwoot. ✓ native · ◐ via integration · ✗ not found.
| Capability | LiveChat | Chatwoot |
|---|---|---|
| Omnichannel inbox | ✗ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| Knowledge base / help center | ◐ | ✓ |
| AI copilot | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| AI agents | ◐ | ✓ |
What you give up
Capabilities Chatwoot has that LiveChat lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from LiveChat.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Essential | $25/seat/mo |
| Growth | $99/seat/mo |
| Enterprise | Contact sales |
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
Frequently asked
What does LiveChat lack compared with Chatwoot?
Omnichannel inbox, SLA management, Voice / telephony — 3 of the 7 compared capabilities.
When were these prices checked?
Chatwoot: 2026-10-29; LiveChat: 2026-10-28 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://chatwoot.com/pricing (official_pricing, checked 2026-10-29)
- LiveChat data last verified 2026-10-28