Intercom is an alternative
to LiveChat
$29/mo (Essential) vs LiveChat Essential at $25/mo — covering 56% of the 9 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $25/mo, the cheapest paid plan.
Essential: 29 USD/monthly.
LiveChat costs $25/mo on the Essential plan at single user, monthly billing. Intercom costs $29/mo (Essential plan), which is not cheaper than LiveChat Essential at $25/mo in this scenario.
Capability comparison
Intercom covers 56% of the 9 capabilities compared against LiveChat. ✓ native · ◐ via integration · ✗ not found.
| Capability | Intercom | LiveChat |
|---|---|---|
| Live chat & messaging | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| AI agents | ✓ | ◐ |
| Knowledge base / help center | ✓ | ◐ |
| Ticketing | ✓ | ◐ |
| Canned responses / macros | ✗ | ✓ |
| Routing & assignment | ↑ Advanced | ✓ |
| Support automations | ↑ Advanced | ✓ |
| CSAT surveys | ✗ | ✓ |
What you give up
Capabilities LiveChat has that Intercom lacks.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Intercom.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Intercom.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Intercom.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Intercom.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Essential | $29/seat/mo |
| Advanced | $85/seat/mo |
| Expert | $132/seat/mo |
| Essential | $25/seat/mo |
| Growth | $99/seat/mo |
| Enterprise | Contact sales |
Frequently asked
What does Intercom lack compared with LiveChat?
Canned responses / macros, Routing & assignment, Support automations, CSAT surveys — 4 of the 9 compared capabilities.
When were these prices checked?
LiveChat: 2026-10-28; Intercom: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.livechat.com/pricing/ (official_pricing, checked 2026-10-28)
- Intercom data last verified 2026-10-26