Hiver is an alternative
to Help Scout
$35/mo (Growth) vs Help Scout Standard at $25/mo — covering 83% of the 11 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Standard plan at $25/mo, the cheapest paid plan.
Growth: 35 USD/monthly.
Help Scout costs $25/mo on the Standard plan at single user, monthly billing. Hiver costs $35/mo (Growth plan), which is not cheaper than Help Scout Standard at $25/mo in this scenario.
Capability comparison
Hiver covers 83% of the 11 capabilities compared against Help Scout. ✓ native · ◐ via integration · ✗ not found.
| Capability | Hiver | Help Scout |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| SLA management | ↑ Pro | ✓ |
| Canned responses / macros | ✓ | ✓ |
| CSAT surveys | ↑ Pro | ✓ |
| Voice / telephony | ✓ | ◐ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Help Scout has that Hiver lacks.
- SLA management — Set and track response-time targets for tickets.Missing from Hiver.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Hiver.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Growth | $35/seat/mo |
| Pro | $65/seat/mo |
| Elite | $95/seat/mo |
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
Frequently asked
What does Hiver lack compared with Help Scout?
SLA management, CSAT surveys — 2 of the 11 compared capabilities.
When were these prices checked?
Help Scout: 2026-10-26; Hiver: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.helpscout.com/pricing/ (official_pricing, checked 2026-10-26)
- https://www.helpscout.com/pricing/#main-content (official_pricing, checked 2026-10-26)
- Hiver data last verified 2026-10-26