Helply is 95% cheaper
than Zendesk
$1/mo (Per-ticket pricing) vs Zendesk Support Team at $19/mo — covering 60% of the 5 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Support Team plan at $19/mo, the cheapest paid plan.
Per-ticket pricing: 1 USD/monthly.
Zendesk costs $19/mo on the Support Team plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 5 compared capabilities.
Capability comparison
Helply covers 60% of the 5 capabilities compared against Zendesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Helply | Zendesk |
|---|---|---|
| Ticketing | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Routing & assignment | ✗ | ✓ |
What you give up
Capabilities Zendesk has that Helply lacks.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Helply.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Helply.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Per-ticket pricing | $1/mo |
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
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Frequently asked
How much cheaper is Helply than Zendesk?
95% cheaper in our scenario (single user, monthly billing): $1/mo on Per-ticket pricing vs $19/mo on Support Team. That is $216 a year.
What does Helply lack compared with Zendesk?
Canned responses / macros, Routing & assignment — 2 of the 5 compared capabilities.
When were these prices checked?
Zendesk: 2026-10-26; Helply: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.zendesk.com/pricing/ (official_pricing, checked 2026-10-26)
- https://www.zendesk.com/pricing/#main-content (official_pricing, checked 2026-10-26)
- Helply data last verified 2026-10-26