Helply is 97% cheaper
than Intercom
$1/mo (Per-ticket pricing) vs Intercom Essential at $29/mo — covering 64% of the 11 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $29/mo, the cheapest paid plan.
Per-ticket pricing: 1 USD/monthly.
Intercom costs $29/mo on the Essential plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 11 compared capabilities.
Capability comparison
Helply covers 64% of the 11 capabilities compared against Intercom. ✓ native · ◐ via integration · ✗ not found.
| Capability | Helply | Intercom |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| SLA management | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ✓ | ✓ |
| Voice / telephony | ✗ | ✓ |
| SAML single sign-on | ✗ | ✓ |
What you give up
Capabilities Intercom has that Helply lacks.
- SLA management — Set and track response-time targets for tickets.Missing from Helply.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Helply.
- Voice / telephony — Handle customer support calls by phone.Missing from Helply.
- SAML single sign-on — Sign in through your company's SAML single sign-on.Missing from Helply.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Per-ticket pricing | $1/mo |
| Essential | $29/seat/mo |
| Advanced | $85/seat/mo |
| Expert | $132/seat/mo |
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Frequently asked
How much cheaper is Helply than Intercom?
97% cheaper in our scenario (single user, monthly billing): $1/mo on Per-ticket pricing vs $29/mo on Essential. That is $336 a year.
What does Helply lack compared with Intercom?
SLA management, Routing & assignment, Voice / telephony, SAML single sign-on — 4 of the 11 compared capabilities.
When were these prices checked?
Intercom: 2026-08-31; Helply: 2026-09-07 — on the official pricing pages.
Sources & freshness
- https://www.intercom.com/pricing (official_pricing, checked 2026-08-31)
- Helply data last verified 2026-09-07