Helply is 96% cheaper
than Help Scout
$1/mo (Per-ticket pricing) vs Help Scout Standard at $25/mo — covering 58% of the 12 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Standard plan at $25/mo, the cheapest paid plan.
Per-ticket pricing: 1 USD/monthly.
Help Scout costs $25/mo on the Standard plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 12 compared capabilities.
Capability comparison
Helply covers 58% of the 12 capabilities compared against Help Scout. ✓ native · ◐ via integration · ✗ not found.
| Capability | Helply | Help Scout |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| SLA management | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Voice / telephony | ✗ | ◐ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Help Scout has that Helply lacks.
- SLA management — Set and track response-time targets for tickets.Missing from Helply.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Helply.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Helply.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Helply.
- Voice / telephony — Handle customer support calls by phone.Missing from Helply.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Per-ticket pricing | $1/mo |
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
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Frequently asked
How much cheaper is Helply than Help Scout?
96% cheaper in our scenario (single user, monthly billing): $1/mo on Per-ticket pricing vs $25/mo on Standard. That is $288 a year.
What does Helply lack compared with Help Scout?
SLA management, Canned responses / macros, CSAT surveys, Routing & assignment, Voice / telephony — 5 of the 12 compared capabilities.
When were these prices checked?
Help Scout: 2026-08-31; Helply: 2026-09-07 — on the official pricing pages.
Sources & freshness
- https://www.helpscout.com/pricing/ (official_pricing, checked 2026-08-31)
- https://www.helpscout.com/pricing/#main-content (official_pricing, checked 2026-08-31)
- Helply data last verified 2026-09-07