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Verified comparison

Help Scout is 100% cheaper
than Zendesk

$0/mo (Free) vs Zendesk Support Team at $19/mo — covering 36% of the 11 compared capabilities.

Save $228 / yearVisit Help Scout ↗

Same job. Way less money.

Comparison scenario

Every cheaper-than claim is tied to a defined scenario — never a bare list price.

Scenario

single user, monthly billing · USD · prices as observed on official pricing pages.

Zendesk basis

Support Team plan at $19/mo, the cheapest paid plan.

Help Scout basis

Free: 0 USD/monthly.

The short version

Zendesk costs $19/mo on the Support Team plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 11 compared capabilities.

Capability comparison

Help Scout covers 36% of the 11 capabilities compared against Zendesk. ✓ native · ◐ via integration · ✗ not found.

CapabilityHelp ScoutZendesk
Workflow automations✗✓
Dashboards & reporting✗✓
AI assistant✗✓
API access✗✓
Docs & wikis✗✓
Workflow automation✗✓
App integrations✗✓
Ticketing✓✓
Live chat & messaging✓✓
Voice / telephony◐✓
Knowledge base / help center✓✓

What you give up

Capabilities Zendesk has that Help Scout lacks.

  • Workflow automations — Automate repetitive workflow steps.
    Missing from Help Scout.
  • Dashboards & reporting — View dashboards and reports on project progress.
    Missing from Help Scout.
  • AI assistant — Get AI help drafting updates or summarizing project status.
    Missing from Help Scout.
  • API access — Access and update project data programmatically via an API.
    Missing from Help Scout.
  • Docs & wikis — Create shared documents and a team wiki alongside tasks.
    Missing from Help Scout.
  • Workflow automation — Automate routine steps directly within chat.
    Missing from Help Scout.
  • App integrations — Connect other apps and tools into the chat.
    Missing from Help Scout.

Plans & pricing, side by side

Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.

Help Scout
FreeFree
Standard$25/seat/mo
Plus$45/seat/mo
Pro$75/seat/mo
Zendesk
Support Team$19/seat/mo (billed yearly)
Suite Team$55/seat/mo (billed yearly)
Suite Professional$115/seat/mo (billed yearly)
Suite Enterprise + CopilotContact sales

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Frequently asked

How much cheaper is Help Scout than Zendesk?

100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $19/mo on Support Team. That is $228 a year.

What does Help Scout lack compared with Zendesk?

Workflow automations, Dashboards & reporting, AI assistant, API access, Docs & wikis, Workflow automation, App integrations — 7 of the 11 compared capabilities.

When were these prices checked?

Zendesk: 2026-08-31; Help Scout: 2026-08-31 — on the official pricing pages.

Sources & freshness

All Zendesk alternatives