Help Scout is 100% cheaper
than Freshdesk
$0/mo (Free) vs Freshdesk Growth at $19/mo — covering 100% of the 7 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $19/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Freshdesk costs $19/mo on the Growth plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 1 of them covers at least 75% of the 7 compared capabilities. The cheapest option that covers everything we compared is Help Scout at $0/mo (Free plan), 100% less.
Capability comparison
Help Scout covers 100% of the 7 capabilities compared against Freshdesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Help Scout | Freshdesk |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Routing & assignment | ✓ | ✓ |
| Support automations | ✓ | ✓ |
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
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Frequently asked
How much cheaper is Help Scout than Freshdesk?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $19/mo on Growth. That is $228 a year.
What does Help Scout lack compared with Freshdesk?
Nothing among the 7 capabilities we compared.
When were these prices checked?
Freshdesk: 2026-08-31; Help Scout: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.freshworks.com/freshdesk/pricing/ (official_pricing, checked 2026-08-31)
- https://www.freshworks.com/freshdesk/pricing/#main-content (official_pricing, checked 2026-08-31)
- Help Scout data last verified 2026-08-31