Help Scout is 100% cheaper
than Chatwoot
$0/mo (Free) vs Chatwoot Startups at $19/mo — covering 40% of the 10 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Startups plan at $19/mo, the cheapest paid plan.
Free: 0 USD/monthly.
Chatwoot costs $19/mo on the Startups plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 10 compared capabilities.
Capability comparison
Help Scout covers 40% of the 10 capabilities compared against Chatwoot. ✓ native · ◐ via integration · ✗ not found.
| Capability | Help Scout | Chatwoot |
|---|---|---|
| App integrations | ✗ | ✓ |
| Workflow automation | ✗ | ✓ |
| SAML single sign-on | ✗ | ✓ |
| Compliance exports & audit logs | ✗ | ✓ |
| Self-hosted deployment | ✗ | ✓ |
| AI search & summaries | ✗ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Canned responses / macros | ✓ | ✓ |
| SLA management | ✓ | ✓ |
What you give up
Capabilities Chatwoot has that Help Scout lacks.
- App integrations — Connect other apps and tools into the chat.Missing from Help Scout.
- Workflow automation — Automate routine steps directly within chat.Missing from Help Scout.
- SAML single sign-on — Sign in through your company's SAML single sign-on.Missing from Help Scout.
- Compliance exports & audit logs — Export message history and audit logs for compliance.Missing from Help Scout.
- Self-hosted deployment — Run the chat platform on your own infrastructure.Missing from Help Scout.
- AI search & summaries — Search and summarize conversations with an AI assistant.Missing from Help Scout.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
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Frequently asked
How much cheaper is Help Scout than Chatwoot?
100% cheaper in our scenario (single user, monthly billing): $0/mo on Free vs $19/mo on Startups. That is $228 a year.
What does Help Scout lack compared with Chatwoot?
App integrations, Workflow automation, SAML single sign-on, Compliance exports & audit logs, Self-hosted deployment, AI search & summaries — 6 of the 10 compared capabilities.
When were these prices checked?
Chatwoot: 2026-08-31; Help Scout: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://chatwoot.com/pricing (official_pricing, checked 2026-08-31)
- Help Scout data last verified 2026-08-31