Verified comparison

Gorgias is an alternative
to Zoho Desk

$40/mo (Starter) vs Zoho Desk at — — covering 55% of the 11 compared capabilities.

Same job. Way less money.

Comparison scenario

Every cheaper-than claim is tied to a defined scenario — never a bare list price.

Scenario

single user, monthly billing · USD · prices as observed on official pricing pages.

Zoho Desk basis

plan at —, the cheapest paid plan.

Gorgias basis

Starter: 40 USD/monthly.

The short version

We list 1 assessed alternative; Zoho Desk's own price is not verified yet, so no cheaper-than claim is made.

Gorgias covers 55% of the 11 capabilities compared against Zoho Desk. ✓ native · ◐ via integration · ✗ not found.

Capabilities Zoho Desk has that Gorgias lacks.

AI copilot — Get AI-drafted reply suggestions for support agents.
Missing from Gorgias.
CSAT surveys — Survey customers on satisfaction after a support interaction.
Missing from Gorgias.
Routing & assignment — Automatically route tickets to the right agent or team.
Missing from Gorgias.
Voice / telephony — Handle customer support calls by phone.
Missing from Gorgias.
SLA management — Set and track response-time targets for tickets.
Missing from Gorgias.

Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.

Gorgias

Zoho Desk

What does Gorgias lack compared with Zoho Desk?

AI copilot, CSAT surveys, Routing & assignment, Voice / telephony, SLA management — 5 of the 11 compared capabilities.

When were these prices checked?

Zoho Desk: 2026-09-07; Gorgias: 2026-08-31 — on the official pricing pages.