Gorgias is an alternative
to Freshdesk
$40/mo (Starter) vs Freshdesk Growth at $19/mo — covering 57% of the 6 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $19/mo, the cheapest paid plan.
Starter: 40 USD/monthly.
Freshdesk costs $19/mo on the Growth plan at single user, monthly billing. Gorgias costs $40/mo (Starter plan), which is not cheaper than Freshdesk Growth at $19/mo in this scenario.
Capability comparison
Gorgias covers 57% of the 6 capabilities compared against Freshdesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Gorgias | Freshdesk |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Freshdesk has that Gorgias lacks.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Gorgias.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Gorgias.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Starter | $40/mo |
| Basic | $90/mo |
| Pro | $550/mo |
| Advanced | $1430/mo |
| Enterprise | Contact sales |
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
Frequently asked
What does Gorgias lack compared with Freshdesk?
AI copilot, SLA management, Routing & assignment — 3 of the 6 compared capabilities.
When were these prices checked?
Freshdesk: 2026-10-26; Gorgias: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.freshworks.com/freshdesk/pricing/ (official_pricing, checked 2026-10-26)
- https://www.freshworks.com/freshdesk/pricing/#main-content (official_pricing, checked 2026-10-26)
- Gorgias data last verified 2026-10-26