Freshdesk is an alternative
to Zendesk
$19/mo (Growth) vs Zendesk Support Team at $19/mo — covering 44% of the 5 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Support Team plan at $19/mo, the cheapest paid plan.
Growth: 228 USD/yearly.
Zendesk costs $19/mo on the Support Team plan at single user, monthly billing. Freshdesk costs $19/mo (Growth plan), which is not cheaper than Zendesk Support Team at $19/mo in this scenario.
Capability comparison
Freshdesk covers 44% of the 5 capabilities compared against Zendesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Freshdesk | Zendesk |
|---|---|---|
| Ticketing | ✓ | ✓ |
| SLA management | ↑ Pro | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✓ | ✓ |
What you give up
Capabilities Zendesk has that Freshdesk lacks.
- SLA management — Set and track response-time targets for tickets.Missing from Freshdesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Freshdesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Freshdesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
Frequently asked
What does Freshdesk lack compared with Zendesk?
Live chat & messaging, Voice / telephony, SLA management, Canned responses / macros, CSAT surveys — 5 of the 5 compared capabilities.
When were these prices checked?
Zendesk: 2026-10-26; Freshdesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.zendesk.com/pricing/ (official_pricing, checked 2026-10-26)
- https://www.zendesk.com/pricing/#main-content (official_pricing, checked 2026-10-26)
- Freshdesk data last verified 2026-10-26