Freshdesk is 24% cheaper
than LiveChat
$19/mo (Growth) vs LiveChat Essential at $25/mo — covering 67% of the 9 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $25/mo, the cheapest paid plan.
Growth: 228 USD/yearly.
LiveChat costs $25/mo on the Essential plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
Capability comparison
Freshdesk covers 67% of the 9 capabilities compared against LiveChat. ✓ native · ◐ via integration · ✗ not found.
| Capability | Freshdesk | LiveChat |
|---|---|---|
| Live chat & messaging | ✗ | ✓ |
| AI copilot | ✓ | ✓ |
| AI agents | ✓ | ◐ |
| Knowledge base / help center | ✓ | ◐ |
| Ticketing | ✓ | ◐ |
| Canned responses / macros | ✗ | ✓ |
| Routing & assignment | ✓ | ✓ |
| Support automations | ✓ | ✓ |
| CSAT surveys | ✗ | ✓ |
What you give up
Capabilities LiveChat has that Freshdesk lacks.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Freshdesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Freshdesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Freshdesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
| Essential | $25/seat/mo |
| Growth | $99/seat/mo |
| Enterprise | Contact sales |
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Frequently asked
How much cheaper is Freshdesk than LiveChat?
24% cheaper in our scenario (single user, monthly billing): $19/mo on Growth vs $25/mo on Essential. That is $72 a year.
What does Freshdesk lack compared with LiveChat?
Live chat & messaging, Canned responses / macros, CSAT surveys — 3 of the 9 compared capabilities.
When were these prices checked?
LiveChat: 2026-10-28; Freshdesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.livechat.com/pricing/ (official_pricing, checked 2026-10-28)
- Freshdesk data last verified 2026-10-26