Freshdesk is an alternative
to Chatwoot
$19/mo (Growth) vs Chatwoot Startups at $19/mo — covering 40% of the 7 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Startups plan at $19/mo, the cheapest paid plan.
Growth: 228 USD/yearly.
Chatwoot costs $19/mo on the Startups plan at single user, monthly billing. Freshdesk costs $19/mo (Growth plan), which is not cheaper than Chatwoot Startups at $19/mo in this scenario.
Capability comparison
Freshdesk covers 40% of the 7 capabilities compared against Chatwoot. ✓ native · ◐ via integration · ✗ not found.
| Capability | Freshdesk | Chatwoot |
|---|---|---|
| Omnichannel inbox | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| Knowledge base / help center | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| Live chat & messaging | ✗ | ✓ |
| AI agents | ✓ | ✓ |
What you give up
Capabilities Chatwoot has that Freshdesk lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Freshdesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Freshdesk.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Freshdesk.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Freshdesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
Frequently asked
What does Freshdesk lack compared with Chatwoot?
Omnichannel inbox, CSAT surveys, Canned responses / macros, SLA management, Voice / telephony, Live chat & messaging — 6 of the 7 compared capabilities.
When were these prices checked?
Chatwoot: 2026-10-29; Freshdesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://chatwoot.com/pricing (official_pricing, checked 2026-10-29)
- Freshdesk data last verified 2026-10-26