eDesk is an alternative
to LiveChat
$49/mo (Essential) vs LiveChat Essential at $25/mo — covering 67% of the 9 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $25/mo, the cheapest paid plan.
Essential: 49 USD/monthly.
LiveChat costs $25/mo on the Essential plan at single user, monthly billing. eDesk costs $49/mo (Essential plan), which is not cheaper than LiveChat Essential at $25/mo in this scenario.
Capability comparison
eDesk covers 67% of the 9 capabilities compared against LiveChat. ✓ native · ◐ via integration · ✗ not found.
| Capability | eDesk | LiveChat |
|---|---|---|
| Live chat & messaging | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| AI agents | ✓ | ◐ |
| Knowledge base / help center | ✓ | ◐ |
| Ticketing | ✓ | ◐ |
| Canned responses / macros | ✓ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ✓ | ✓ |
| CSAT surveys | ↑ Growth | ✓ |
What you give up
Capabilities LiveChat has that eDesk lacks.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from eDesk.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from eDesk.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from eDesk.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Essential | $49/seat/mo |
| Growth | $115/seat/mo |
| Professional | $149/seat/mo |
| Enterprise | Contact sales |
| Essential | $25/seat/mo |
| Growth | $99/seat/mo |
| Enterprise | Contact sales |
Frequently asked
What does eDesk lack compared with LiveChat?
AI copilot, Routing & assignment, CSAT surveys — 3 of the 9 compared capabilities.
When were these prices checked?
LiveChat: 2026-10-28; eDesk: 2026-10-26 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.livechat.com/pricing/ (official_pricing, checked 2026-10-28)
- eDesk data last verified 2026-10-26