Chatwoot is an alternative
to Zoho Desk
$0/mo (Hacker) vs Zoho Desk at — — covering 27% of the 11 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
plan at —, the cheapest paid plan.
Hacker: 0 USD/monthly.
We list 1 assessed alternative; Zoho Desk's own price is not verified yet, so no cheaper-than claim is made.
Capability comparison
Chatwoot covers 27% of the 11 capabilities compared against Zoho Desk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatwoot | Zoho Desk |
|---|---|---|
| Ticketing | ✗ | ✓ |
| Omnichannel inbox | ✓ | ✓ |
| Live chat & messaging | ✗ | ✓ |
| Knowledge base / help center | ✗ | ✓ |
| AI agents | ✗ | ✓ |
| AI copilot | ✗ | ✓ |
| CSAT surveys | ✓ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Voice / telephony | ✗ | ✓ |
| Support automations | ✗ | ✓ |
| SLA management | ✓ | ✓ |
What you give up
Capabilities Zoho Desk has that Chatwoot lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Chatwoot.
- Live chat & messaging — Chat with customers in real time on your site or app.Missing from Chatwoot.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Chatwoot.
- AI agents — Let an AI agent resolve support requests automatically.Missing from Chatwoot.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Chatwoot.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Chatwoot.
- Voice / telephony — Handle customer support calls by phone.Missing from Chatwoot.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Chatwoot.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
| Free | Free |
| Express | Contact sales |
| Standard | Contact sales |
| Professional | Contact sales |
| Enterprise | Contact sales |
Frequently asked
What does Chatwoot lack compared with Zoho Desk?
Ticketing, Live chat & messaging, Knowledge base / help center, AI agents, AI copilot, Routing & assignment, Voice / telephony, Support automations — 8 of the 11 compared capabilities.
When were these prices checked?
Zoho Desk: 2026-09-07; Chatwoot: 2026-08-31 — on the official pricing pages.
Sources & freshness
- https://www.zoho.com/desk/pricing.html (official_pricing, checked 2026-09-07)
- Chatwoot data last verified 2026-08-31