Chatwoot is 24% cheaper
than LiveChat
$19/mo (Startups) vs LiveChat Essential at $25/mo — covering 67% of the 9 compared capabilities.
Same job. Way less money.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Essential plan at $25/mo, the cheapest paid plan.
Startups: 228 USD/yearly.
LiveChat costs $25/mo on the Essential plan at single user, monthly billing. We found 1 assessed alternative that is cheaper in this scenario; 0 of them cover at least 75% of the 9 compared capabilities.
Capability comparison
Chatwoot covers 67% of the 9 capabilities compared against LiveChat. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatwoot | LiveChat |
|---|---|---|
| Live chat & messaging | ✓ | ✓ |
| AI copilot | ✓ | ✓ |
| AI agents | ✓ | ◐ |
| Knowledge base / help center | ✓ | ◐ |
| Ticketing | ✗ | ◐ |
| Canned responses / macros | ✓ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ↑ Business | ✓ |
| CSAT surveys | ✓ | ✓ |
What you give up
Capabilities LiveChat has that Chatwoot lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Chatwoot.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Chatwoot.
- Support automations — Automate routine support tasks like tagging or follow-ups.Missing from Chatwoot.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
| Essential | $25/seat/mo |
| Growth | $99/seat/mo |
| Enterprise | Contact sales |
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Frequently asked
How much cheaper is Chatwoot than LiveChat?
24% cheaper in our scenario (single user, monthly billing): $19/mo on Startups vs $25/mo on Essential. That is $72 a year.
What does Chatwoot lack compared with LiveChat?
Ticketing, Routing & assignment, Support automations — 3 of the 9 compared capabilities.
When were these prices checked?
LiveChat: 2026-10-28; Chatwoot: 2026-10-29 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.livechat.com/pricing/ (official_pricing, checked 2026-10-28)
- Chatwoot data last verified 2026-10-29