Chatbase is an alternative
to Zendesk
$40/mo (Hobby) vs Zendesk Support Team at $19/mo — covering 22% of the 5 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Support Team plan at $19/mo, the cheapest paid plan.
Hobby: 40 USD/monthly.
Zendesk costs $19/mo on the Support Team plan at single user, monthly billing. Chatbase costs $40/mo (Hobby plan), which is not cheaper than Zendesk Support Team at $19/mo in this scenario.
Capability comparison
Chatbase covers 22% of the 5 capabilities compared against Zendesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatbase | Zendesk |
|---|---|---|
| Ticketing | ↑ Business | ✓ |
| SLA management | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
What you give up
Capabilities Zendesk has that Chatbase lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Chatbase.
- SLA management — Set and track response-time targets for tickets.Missing from Chatbase.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Chatbase.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Chatbase.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Chatbase.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hobby | $40/mo |
| Basic | $150/mo |
| Business | $500/mo |
| Enterprise | Contact sales |
| Support Team | $19/seat/mo (billed yearly) |
| Suite Team | $55/seat/mo (billed yearly) |
| Suite Professional | $115/seat/mo (billed yearly) |
| Suite Enterprise + Copilot | Contact sales |
Frequently asked
What does Chatbase lack compared with Zendesk?
Ticketing, Voice / telephony, Knowledge base / help center, SLA management, Canned responses / macros, CSAT surveys, Routing & assignment — 7 of the 5 compared capabilities.
When were these prices checked?
Zendesk: 2026-10-26; Chatbase: 2026-10-27 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.zendesk.com/pricing/ (official_pricing, checked 2026-10-26)
- https://www.zendesk.com/pricing/#main-content (official_pricing, checked 2026-10-26)
- Chatbase data last verified 2026-10-27