Chatbase is an alternative
to Help Scout
$40/mo (Hobby) vs Help Scout Standard at $25/mo — covering 25% of the 11 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Standard plan at $25/mo, the cheapest paid plan.
Hobby: 40 USD/monthly.
Help Scout costs $25/mo on the Standard plan at single user, monthly billing. Chatbase costs $40/mo (Hobby plan), which is not cheaper than Help Scout Standard at $25/mo in this scenario.
Capability comparison
Chatbase covers 25% of the 11 capabilities compared against Help Scout. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatbase | Help Scout |
|---|---|---|
| Ticketing | ↑ Business | ✓ |
| Omnichannel inbox | ↑ Basic | ✓ |
| Live chat & messaging | ✓ | ✓ |
| Knowledge base / help center | ✗ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| SLA management | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| CSAT surveys | ✗ | ✓ |
| Voice / telephony | ↑ Basic | ◐ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Help Scout has that Chatbase lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Chatbase.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Chatbase.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Chatbase.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Chatbase.
- SLA management — Set and track response-time targets for tickets.Missing from Chatbase.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Chatbase.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Chatbase.
- Voice / telephony — Handle customer support calls by phone.Missing from Chatbase.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hobby | $40/mo |
| Basic | $150/mo |
| Business | $500/mo |
| Enterprise | Contact sales |
| Free | Free |
| Standard | $25/seat/mo |
| Plus | $45/seat/mo |
| Pro | $75/seat/mo |
Frequently asked
What does Chatbase lack compared with Help Scout?
Ticketing, Omnichannel inbox, Knowledge base / help center, AI copilot, SLA management, Canned responses / macros, CSAT surveys, Routing & assignment, Voice / telephony — 9 of the 11 compared capabilities.
When were these prices checked?
Help Scout: 2026-10-26; Chatbase: 2026-10-27 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.helpscout.com/pricing/ (official_pricing, checked 2026-10-26)
- https://www.helpscout.com/pricing/#main-content (official_pricing, checked 2026-10-26)
- Chatbase data last verified 2026-10-27