Chatbase is an alternative
to Freshdesk
$40/mo (Hobby) vs Freshdesk Growth at $19/mo — covering 29% of the 6 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Growth plan at $19/mo, the cheapest paid plan.
Hobby: 40 USD/monthly.
Freshdesk costs $19/mo on the Growth plan at single user, monthly billing. Chatbase costs $40/mo (Hobby plan), which is not cheaper than Freshdesk Growth at $19/mo in this scenario.
Capability comparison
Chatbase covers 29% of the 6 capabilities compared against Freshdesk. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatbase | Freshdesk |
|---|---|---|
| Ticketing | ↑ Business | ✓ |
| Knowledge base / help center | ✗ | ✓ |
| AI agents | ✓ | ✓ |
| AI copilot | ✗ | ✓ |
| Routing & assignment | ✗ | ✓ |
| Support automations | ✓ | ✓ |
What you give up
Capabilities Freshdesk has that Chatbase lacks.
- Ticketing — Track customer requests as tickets through resolution.Missing from Chatbase.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Chatbase.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Chatbase.
- Routing & assignment — Automatically route tickets to the right agent or team.Missing from Chatbase.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hobby | $40/mo |
| Basic | $150/mo |
| Business | $500/mo |
| Enterprise | Contact sales |
| Growth | $19/seat/mo (billed yearly) |
| Pro | $55/seat/mo (billed yearly) |
| Enterprise | $89/seat/mo (billed yearly) |
Frequently asked
What does Chatbase lack compared with Freshdesk?
Ticketing, Knowledge base / help center, AI copilot, SLA management, Routing & assignment — 5 of the 6 compared capabilities.
When were these prices checked?
Freshdesk: 2026-10-26; Chatbase: 2026-10-27 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://www.freshworks.com/freshdesk/pricing/ (official_pricing, checked 2026-10-26)
- https://www.freshworks.com/freshdesk/pricing/#main-content (official_pricing, checked 2026-10-26)
- Chatbase data last verified 2026-10-27