Chatbase is an alternative
to Chatwoot
$40/mo (Hobby) vs Chatwoot Startups at $19/mo — covering 30% of the 7 compared capabilities.
Same job. Compare the fees.
Comparison scenario
Every cheaper-than claim is tied to a defined scenario — never a bare list price.
single user, monthly billing · USD · prices as observed on official pricing pages.
Startups plan at $19/mo, the cheapest paid plan.
Hobby: 40 USD/monthly.
Chatwoot costs $19/mo on the Startups plan at single user, monthly billing. Chatbase costs $40/mo (Hobby plan), which is not cheaper than Chatwoot Startups at $19/mo in this scenario.
Capability comparison
Chatbase covers 30% of the 7 capabilities compared against Chatwoot. ✓ native · ◐ via integration · ✗ not found.
| Capability | Chatbase | Chatwoot |
|---|---|---|
| Omnichannel inbox | ↑ Basic | ✓ |
| CSAT surveys | ✗ | ✓ |
| Canned responses / macros | ✗ | ✓ |
| Knowledge base / help center | ✗ | ✓ |
| AI copilot | ✗ | ✓ |
| Live chat & messaging | ✓ | ✓ |
| AI agents | ✓ | ✓ |
What you give up
Capabilities Chatwoot has that Chatbase lacks.
- Omnichannel inbox — Manage messages from multiple channels in one inbox.Missing from Chatbase.
- CSAT surveys — Survey customers on satisfaction after a support interaction.Missing from Chatbase.
- Canned responses / macros — Reuse saved reply templates for common questions.Missing from Chatbase.
- Knowledge base / help center — Publish a self-serve help center for customers.Missing from Chatbase.
- AI copilot — Get AI-drafted reply suggestions for support agents.Missing from Chatbase.
Plans & pricing, side by side
Advertised prices in USD as observed on the official pricing pages — per-seat and transaction-fee plans are marked.
| Hobby | $40/mo |
| Basic | $150/mo |
| Business | $500/mo |
| Enterprise | Contact sales |
| Hacker | Free |
| Startups | $19/seat/mo (billed yearly) |
| Business | $39/seat/mo (billed yearly) |
| Enterprise | $99/seat/mo (billed yearly) |
Frequently asked
What does Chatbase lack compared with Chatwoot?
Omnichannel inbox, CSAT surveys, Canned responses / macros, SLA management, Knowledge base / help center, AI copilot, Voice / telephony — 7 of the 7 compared capabilities.
When were these prices checked?
Chatwoot: 2026-10-29; Chatbase: 2026-10-27 — on the official pricing pages.
Who switched
Anonymous: no account, no email, no IP stored. Reports are shown once a switch has 3 or more and never change ranking or order — alternatives are computed from prices and capabilities only.
Sources & freshness
- https://chatwoot.com/pricing (official_pricing, checked 2026-10-29)
- Chatbase data last verified 2026-10-27